Note fondée sur 197 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de West Chester
Publié le 17 nov. 2024
When I arrived, the front desk man first told me that he couldn't find my reservation, and he told me I should have just showed up at the desk and they would have charged me just $60.00 for the room. Since I had already prepaid for my stay (for less than $60.00) I started looking for proof of my prepaid reservation. Then he suddenly found the reservation in papers that he had at the desk. He then told me he only had a couple rooms of the size I wanted. I told him that I didn't have to single queen size bed room, and he could substitute another room type. He said there was an extra charge if I wanted to get a different room, so I decided to take the room I reserved, even though he discouraged me from taking it. When I arrived in the room I found that the curtain wouldn't stay closed, and the vent fan in the bathroom wasn't working. Since it was very late, I decided to just stay and not complain. When I woke up in the morning I found that there was no wash cloth, no tissues, and very warm water was coming out of the cold water taps on the sink and tub until they had been running about two minutes. The volume control on the TV remote was intermittent. Also, there are what seemed like abandoned vending machines (unplugged and with no products in them) in the lobby. The hotel definitely needs a lot of maintenance, replacement of worn fixtures, decorating, etc.
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Guest Relations, Gestion de l’hôtel
Dear David,We're sorry to hear about any disappointment in the service and accommodations that you received during your time with us. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Cats crawling all over the place. A dog and cat dish at the front entrance. "You internet people have to give us a $100 deposit before you check in." That is the first thing the staff greets you with.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Brian,Thank you for sharing your feedback. We're sorry to learn that you did not receive a high level of hospitality from our team and did not feel comfortable in our environment. We will address this internally to ensure improvements are made going forward. We hope you'll consider giving us another chance in the future so that we can provide you with a better experience.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Room was dark stains on the bedding and towels. Tv and mirrors extremely dirty
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Well…I am honestly shocked that Expedia would list this hotel on their site. I booked the hotel and for $39.99 a night didn’t have high expectations. When I showed up they wanted an additional $300.00 as a security deposit. The other option the offered me was an additional $40.00 per night which brought the room up to $80.00 a night. This was a complete rip off and I would tell anyone to avoid this hotel at all costs. The hotel was not very clean and there are cats everywhere to include inside the facility. To get the room for $40.00 a night you expect less than great but to be forced to either pay an additional $300.00 or $40.00 a night is a complete and total rip off. Best to find somewhere else to stay!!!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Jeffrey,Thank you for your feedback. We regret any disappointment you had with our rates, though we always try to offer the best value possible to travelers. Nevertheless, we appreciate you staying with us and will seize this opportunity to improve our accommodations and service.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Very dirty
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Robert,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any disappointment in the cleanliness of our accommodations, as this is incredibly important to us. We always want our guests to have the best experience possible, so we will be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope to see you again in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
I didn't appreciate the fact that they placed a hold on my credit card for $150 and I hated the fact that the place was crawling with cats which I am deathly allergic to so I had to carry an EPI pen in my pocket the whole time I was there. I had fleas in my room that probably came from the damn cats. Fortunately, I carry a towel and washcloth with me everywhere I travel because there were no washcloths in the bathroom and the clerk didn't tell me until I checked out that they didn't have any washcloths and people were supposed to use the hand towels for washcloths. That would have been nice to know before I had to use mine.
Commentaires de Gestion de l’hôtel
11 août 2024 par AP, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the unexpected credit card hold and the presence of cats, which caused discomfort due to your allergies. We regret not being informed of these issues during your stay, as we could have offered you a full refund and assisted in finding more suitable accommodations.
par un voyageur
Publié le 20 juin 2024 sur Expedia
par un voyageur
Publié le 19 juin 2024 sur Expedia
If you dislike cats then don’t stay here. Otherwise this property is a bit old but still a great place to stay. I love being greeted by the cats personally. They even jump up on the counter and say hello during check in and run down the hallways on the first floor. So precious.
par un voyageur
Publié le 7 juin 2024 sur Expedia
