Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Does not live up to expectations Overpriced
Publié le 24 juill. 2024 sur HomeAwayThe photos were taken 15 years ago. This property has been abused and neglected. I should have read the reviews prior to booking, the local Vacasa staff was irresponsible and sometimes snotty. The kitchen is not adequately equipped. The dishes are chipped and the pans are rusty. There are no blinds. There is not an outdoor shower or even a slicker to wash you feet. The walkway is overgrown and full of stickers. Light switches come off in your hand, I had to request 2 service calls on appliances. There is not adequate lighting in the outdoor space. Do not plan to grill anything, bumecause the grill is not accessible. The kayak pictured is full of water and trash. Most property managers on the island offer a rental credit, but Vicasa does not. I have stayed in St George for 10 years, this is by far the worst I have ever stayed in.
Commentaires de Gestion de l’hôtel
9 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. This has been forwarded to our local operations manager to avoid future complaints. We have processed a refund as well as compensation for the issues and we do hope you will give us another chance to host your stay next time.
par un voyageur
Unresponsive hosts & horrible house issues
Publié le 18 oct. 2023 sur HomeAwayWe were notified 3 days before arrival that there was ongoing construction at the house. We were told we could stay elsewhere. But we were never given an option and no one could describe the construction. I called multiple times, emailed, texted. NO ANSWERS. No one would respond. No one would talk to me. We finally just went to the house. The location was awesome so we unloaded. But there were multiple issues. Ceiling construction was creepy and gross, several windows had no blinds, other blinds were broken, kitchen trash can broken, no bags for it, holes in the wall , washer didn’t work, front door lock didn’t work properly—we had to leave back door unlocked when we left to get back in, kitchen faucet didn’t turn off properly—had to jiggle it to get it to turn off, no hot water in one of the bathrooms, I texted VACASA. They said you can leave for a refund or we can move. But not options to move were ever given. VRBO & VACASA were unresponsive and unhelpful. I’m mad as hell, expect a refund and will never use either VRBO or VACASA again.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.
par un voyageur
Great location
Publié le 13 oct. 2023 sur HomeAwayGreat location and fun house. Needs washer repaired and remodeling completed.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Sammy, for your feedback! We are happy you enjoyed this home. We look forward to welcoming you back for another wonderful getaway in the future!
par un voyageur
Quiet and serene vacation
Publié le 5 juin 2023 sur HomeAwayNice place to stay. Comfortable and roomy. Love the balcony!!! This was our second time staying here and we hope to come back again next year.
par un voyageur
Great Location
Publié le 17 mars 2023 sur HomeAwayLots of room, great deck on the beach.
par un voyageur de Olney
Location!
Publié le 11 oct. 2022 sur HomeAwayGreat location, on the beach. Nice decks, however no cover. Very quiet house. Bathrooms open into more than one room. toilets need to be upgraded and re-set, shower heads need to be upgraded, water pressure was a bit weak. Kitchen had been re-done, new counters, appliances, etc. It is possible all renovations have not been completed yet (bathrooms, beds, etc.). Would recommend this houset, and would stay there again.
par un voyageur
Just a few yards from the Gulf of Mexico
Publié le 11 sept. 2022 sur HomeAwayNice place to stay with quick access to the beach.
par un voyageur
Labor Day Holiday
Publié le 4 sept. 2022 sur HomeAwayWe loved almost everything except we had problems with the frig and lost some food. It was not cold enough. The only other problem was that the animals who had preceded us had urinated on the stairways which are carpeted. We didn’t have pets.
par un voyageur
Family beach home
Publié le 27 août 2022 sur HomeAwayProperty manager kept calling insisting that contractors were required to be at the home during our stay there. This is not professional Property is in need of blind replacement upstairs for ( missing blind on door) there are general maintenance issues, which should be attended to when there are NO vacation renters in the home. Suggest providing an overview of kitchen necessities. ( no wine glasses, no breakfast bowls) Home does have a convenient outdoor shower with hot and cold water, which greatly helps when returning from the beach. Nice that owners have a kayak and paddle boards to use on beach. A pleasant stay, primarily suited to dog owners, as this location is dog friendly.
par un voyageur
Lighthouse home had its ups and downs.
Publié le 4 août 2022 sur HomeAwayDefinitely not a place for older adults(60+) or little children. Due to the steep stairs leading up to the main floor of the home. We mainly used back stairway and door.
The carpet & rugs in this home was horrendous, covered with what appeared to be pet stains! I wore shoes in the home the entire time I was there, Including the showers(I wore my crocs) It just felt dirty! Pathway to the beach needs a boardwalk, due to the hot sand on the way from the beach. Gorgeous views!
