Note fondée sur 592 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de NEW YORK
Publié le 7 déc. 2024
Great location and fantastic beach. Staff are lovely. Very comfy and accommodating place. My room right on the beach was perfect.
Commentaires de Gestion de l’hôtel
9 déc. 2024 par FO ASSISTANT RGR, Gestion de l’hôtel
Dear Ann, Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive review has been shared with our team and your return to our outstanding resort will be highly anticipated.
par un voyageur
Publié le 3 déc. 2024
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Pilar de Peral, Gestion de l’hôtel
Dear Yashika,Your review of Royalton Grenada, An Autograph Collection All-Inclusive Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive rating has been shared with our team and your return to our outstanding resort will be highly anticipated. Warm regards,Pilar de Peral General Manager, Royalton Grenada, An Autograph Collection All-Inclusive Resort & Spa
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The property is beautiful, no denying that. I checked in and the staff at the front desk seemed unorganized and uninformed. I walked in to multiple people either complaining or trying to speak to manager so they can complain. I completed my checkin process only to be pulled off my cart and told that my payment didn’t go through. 45 minutes later, after calling my bank, my bank confirming that almost $3000 was taken from my account, the hotel insisting I charge my card ANOTHER $3000, also refusing to run a statement (which according to the bank would’ve shown my charge) to them magically finding the credit card receipt and acting like nothing happened. I demanded to speak to the manager that they refuse to let me see. Jennifer I think her name was. She also acted like what just occurred was no big deal and claimed she upgraded my room when in all actuality she gave me the exact room I was ever going to get. It was a terrible embarrassing experience that no one cared to make up for. I will never stay at any royalton again!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par FO ASSISTANT RGR, Gestion de l’hôtel
Dear Shanice, Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. We are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The food was absolutely terrible
Commentaires de Gestion de l’hôtel
1 oct. 2024 par FO ASSISTANT RGR, Gestion de l’hôtel
Dear Sarah, Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. We are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par FO ASSISTANT RGR, Gestion de l’hôtel
Dear Reginald, Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your return to our outstanding resort will be highly anticipated. Regards Royalton Grenada Management Team
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Royalton Grenada, Gestion de l’hôtel
Dear David,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team
par un voyageur de Highland Mills
Publié le 19 sept. 2024 sur Expedia
This is not a 5 stars resort. The food is below average. Poor choices and a very restrictive menu.
Front desk personnel needs training as to how to properly treat a customer.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par FO ASSISTANT RGR, Gestion de l’hôtel
Dear Torrey, Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your return to our outstanding resort will be highly anticipated. Regards Royalton Grenada Management Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Slow and inefficient Check in and Check out process. Vegetarian options are extremely limited and poorly made
Commentaires de Gestion de l’hôtel
18 sept. 2024 par FO ASSISTANT RGR, Gestion de l’hôtel
Dear Kavita, Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. We are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par FO ASSISTANT RGR, Gestion de l’hôtel
Dear Wissam, Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your return to our outstanding resort will be highly anticipated. Regards Royalton Grenada Management Team
