Note fondée sur 296 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lake Stevens
Publié le 15 août 2024
Grossly misrepresented. Says the property is 6.5miles from the amphitheater…it’s 55 miles to the venue. Druggies sitting in cars in the parking lot throughout the night. NOT a good scene.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Donn! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
par un voyageur
Publié le 9 août 2024 sur Expedia
Great place!
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hi, Sarah! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
par un voyageur
Publié le 9 août 2024 sur Expedia
Average for an inexpensive motel. Please clean under and behind beds.
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
We are delighted to hear your words of praise, Nicole! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara
par un voyageur
Pit stop only
Publié le 6 août 2024 sur HotelsThe room smelled of cigarettes even though they tried to cover it up with excessive air freshener. Air conditioner was extremely loud, so it was difficult to hear the TV, or have conversations, or sleep. There was also a hole in the bathtub that we were not aware of until my wife took a bath and someone knocked on our door to ask as to drain it immediately because it was leaking water to the unit below us. They did not offer us or the other guests to move to another room. It was a good thing we were only staying two nights.
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hi, Koji! Thank you for the suggestion. We checked this property, this facility is currently unavailable with the hotel. We have duly noted your feedback for future consideration. Have a wonderful day ahead :) Regards, Barbara
par un voyageur
Adequate
Publié le 31 juill. 2024 sur HotelsAppreciated that the room had no carpet. Unfortunately, the WiFi didn’t work.
Commentaires de Gestion de l’hôtel
5 août 2024 par Joey, Gestion de l’hôtel
Thank you so much for the positive rating, Elaine! We will put in our efforts to provide consistent service every time. Regards, Joey
par un voyageur de Saratoga Springs
Publié le 29 juill. 2024
Not terrible for the price, but there was a window open in the bathroom that would not close. Not very safe.
Commentaires de Gestion de l’hôtel
5 août 2024 par Barbara, Gestion de l’hôtel
Hi, Jean! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Blood in the bathtub,ants. Only stayed there 2 nights never came back. Roach Coach😡
Commentaires de Gestion de l’hôtel
5 août 2024 par Barbara, Gestion de l’hôtel
Sorry for the inconvenience, Randy! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Check in is on a Kiosk where you speak to someone, on like a Zoom meeting who spoke broken English. You are supposed to scan your ID bit the scanner didn't waworkdocuments bit
Commentaires de Gestion de l’hôtel
5 août 2024 par Dewi, Gestion de l’hôtel
Hi, Davie! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Barbara, Gestion de l’hôtel
Hi, Chris! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara
par un voyageur
Publié le 28 juill. 2024 sur Expedia
I liked the area.. but the TV's don't work right in some of the rooms that I stayed in. And I had issues with two different tenants that brought in aggressive dogs. I feel like there should be a manager on duty to help keep the place secure and safe. Otherwise, the staff that I met were amazing!
Commentaires de Gestion de l’hôtel
5 août 2024 par Joey, Gestion de l’hôtel
Thanks for sharing your valuable feedback, Chris! We will surely work on this to enhance your experience in the future. Regards, Joey
