Avis Artists Harbour, a luxury home on St Ives Wharf and Harbour, accepts a pet, has parking and enjoys gorgeous views!

We are so sorry again for the way you found Artist's Harbour on your arrival. It really is not how the properties we manage are presented and left ordinarily. It is not an excuse but the reason is on that weekend of your arrival, the housekeeping firm who looks after this property had 3 members of its small team isolating with Covid. St Ives has been struggling this year with staffing issues and service levels due to the impact of Covid, what with staff being pinged and also self-isolating due to being infected. Our own agency has been affected 4 times in the space of 2 months by this. I know many people have been disappointed by bookings being cancelled ahead of their stay whether it's restaurant bookings or indeed holiday bookings but we have managed to ensure everyone has had their holiday this year. You are absolutely right to be upset that you found nail clippings and we would have wanted to send the housekeeping team back in again if we had been told on your arrival day. Sadly you emailed a member of staff of Sunday and our office hours are Tuesday to Saturday so we were unable to remedy your disappointment immediately. There is an out of office hours number to call which is on all of our communication and within the App and we do our best to help when contacted as swiftly as possible. We are in contact with you directly and hope to see you back at Artist's Harbour again in the future as I'm sure you enjoyed your stay there despite the initial disappointment around cleanliness.