Note fondée sur 89 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
5,0 Service et personnel
5,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Peaceful and Relaxing Stay
Publié le 1 nov. 2024 sur HomeAwayLovely apartment. Very peaceful location away from the busyness of St Ives. Lovely views. Responsive owners.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to write a review. We really appreciate it. We also love the location away from the busyness of town but within a stone’s throw when you want to join in with it
par un voyageur
Birthday weekend
Publié le 27 oct. 2024 sur HomeAwayMy wife is disabled and this property was perfect for her. It didn’t end at that, every aspect of the apartment was so good it made 3 days seem like a week. Had to drag her away but will be back. Thank you for the welcome gift, fabulous. Need to emphasise the parking requirements, got caught but not your fault. Won’t happen again. Thank you so much.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, so pleased the apartment met your needs and we hope your wife had a lovely birthday in St Ives with you. So sorry about the parking if you think we could highlight anywhere else in our listing to help other guests avoid a ticket please do let us know. Looking forward to welcoming you back sometime
par un voyageur
Well-kept accommodation in a lovely location
Publié le 3 sept. 2024 sur HomeAwayClose to the center of St. Ives and yet quiet. The living area in particular was spacious. In my opinion, the complex consists exclusively of vacation apartments and is in a well-kept condition. Everything worked without any problems. We felt comfortable.
par un voyageur
Lovely clean appartment
Publié le 20 juill. 2024 sur HomeAwayThis was a lovely clean modern apartment every thing you needed was there.The only downside for me was the quite steep hill to get to it but taxi's from the town centre are only about £5 and it was definitely worth it but all in all we had a wonderfull stay.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par VrboOwner, Gestion de l’hôtel
Ahh yes there are some steep hills in and around St Ives. So pleased you liked the apartment and had a wonderful stay. Thank you for taking the time to write a review.
par un voyageur
Dirty apartment, wouldn't recommend.
Publié le 15 juill. 2024 sur HomeAwayThe property was described as luxury and beautifully presented, unfortunately it was neither.
The apartment was very dirty.
We found someone elses nail clippings in a kitchen cupboard, lots of hairs (different lengths and colours) around the edges of the bathroom floors, and visible dirt on every skirting and floor.
The living room rug had a large brown stain in the middle of it. The insides of the windows were greasy and had hand prints on them. The washing machine had black mould in the seals around the drum. The bathroom ceiling was flaked and peeling, it looked like it had been that way for some time.
One bedroom ceiling light didn't work.
The listing described a lawned area with a BBQ, there was neither grass nor a BBQ, just a patch of weeds. The owner blamed this on the weather(?), but the neighbouring apartments do have grass.
There were rusty utensils in the kitchen, receipts & clothes labels from previous guests down the sides of the sofa and silverfish (insects) in the bathrooms.
The above isn't exhaustive, but I have included issues which I have photos of because communication with the owner has been challenging.
They accepted (in writing) that the property was in a poor state and that they couldn't fix it during our stay, but have flat refused to refund any of the money paid. I'm going to have to file a small claims case, which is frustrating.
I would not stay here again and I would not recommend it to anyone.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par VrboOwner, Gestion de l’hôtel
Unfortunately these guests, who arrived on Saturday, did not contact us until Wednesday to raise any concerns about the apartment.
There was one area of skirting board in a corner in the kitchen which had been missed, the cleaner went to rectify this, with the guests permission, in less than an hour.
The ceiling in the en-suite bathroom does need decorating following a leak from the upstairs appartment which I acknowledged and thanked them for bringing to our attention. The decorator is booked for next week.
We were as responsive as we could be when we were contacted, including assisting cancelling their original booking so they could rebook with an alternative payment method.
They did not contact us again for the last 2 days of their holiday. After they left they sent messages via VRBO demanding refund and threatening legal action. I advised, as per VRBO rules, that they should contact customer support and provided them with the link to raise a complaint which could be investigated objectively. I was told that they had no intention of doing so but would, as stated in their review pursue via small claims court. We were told that as the gentleman litigates multi million pound cases for a living he was quite happy to do so!
We are upset and disappointed by this response and not to be given the opportunity to resolve amicably.
98 previous guests reviews highlight cleanliness and communication in their reviews so we feel this speaks for itself.
par un voyageur
Recent stay
Publié le 15 juin 2024 sur HomeAwayExcellent location. Beautiful apartment.
Commentaires de Gestion de l’hôtel
16 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the trouble to write a review. We do appreciate it
par un voyageur
A Week in St Ives
Publié le 31 mai 2024 sur HomeAwayWe very much enjoyed our stay. It's a short walk into the centre of St Ives, downhill into town, uphill coming back.
Commentaires de Gestion de l’hôtel
3 juin 2024 par VrboOwner, Gestion de l’hôtel
Ahh yes it does seem a shorter walk down into town than back up the hill! There are always plenty of Taxis and the bus stops just past the apartment at the leisure centre. Glad you enjoyed your stay and thank you for taking the time to write a review, Cassandra and Richard
par un voyageur
Excellent
Publié le 24 mars 2024 sur HomeAwayThe area and property definitely lived up to expectation. Great communication with the hosts and all in all an amazing stay in a perfect property.
Highly recommended, and will definitely be returning.
Thank you.
Commentaires de Gestion de l’hôtel
24 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to write a review. So pleased you enjoyed your stay
par un voyageur
Fabulous 2 bedroom apartment with parking.
Publié le 13 janv. 2024 sur HomeAwayHad a lovely stay in this bright, spacious and modern apartment,
Very well equipped and clean.
Smart terrace and small garden with a sea view.
Good location- downhill into St Ives.
Would definitely go back.
par un voyageur
Fantastic apartment, close to the town centre
Publié le 21 nov. 2023 sur HomeAwaySpent a fabulous 4 days in the apartment, and couldn't be happier. The apartment is very close to the town centre -
9 or 10 mins walk with a pram, less if you can walk down the steps straight onto the main street. The time taken getting into the town is quickly negated by not having to endlessly drive around looking for a parking space, or then having to walk from those car parks.
The apartment was spotless and well-equipped. Easy to gain access, with great communication from the hosts.
It rained for the majority of the time we were there, but the garden was lovely and we'd have made use of it had the weather been better.
Would highly recommend it, and we'll be looking to come back again.
