Note fondée sur 414 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Du bon et du moins bon
Publié le 3 juill. 2023 sur HotelsHotel inadapté oour les personnes à mobilité réduite (beaucoup de marches)
Problèmes pour se restaurer (diner à 18h30 ... à condition d'avoir réservé ; petit dejeuner jusqu'à 9h.
Bons points: le parking et la proximité du centre-ville et des plages
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Craig Lawrence, Gestion de l’hôtel
Good Morning,Thank you for your feedback, St Ives is quite a hilly area and is not always suitable for those with less abled mobility, so it is always a good idea when travelling to check on google to see what the area that you are visiting is like before your travel. We are pleased that you enjoyed your stay with us, we hope to see you again in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for your score.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for your score.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Front of house staff are in need of some customer service training
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for your feedback, we are sorry that you did not enjoy your stay with us.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Location was very convenient if travelling to St Ives by public transport. Staff helpful. Only let down was cleanliness of bathroom and noisy visitors who don't consider other people staying. Don't forgot to pack a pair of earplugs.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.
par un voyageur de Plantation
Publié le 18 sept. 2024 sur Expedia
Convenient to the beach. The hotel room was overlooking the sea, which was beautiful. The furnishings were a little tired. Finding a spot to park was difficult even though they said parking was available, they never explained exactly where it was located which was in the back across a busy road and a very small, tight garage that was difficult to park in, very tight space. Initially the staff did not explain where to park and i had to drive around a one way system 4 times to finally see where it was located.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Good Morning.Thank you for your feedback, we are sorry that you could not readily locate our very limited parking which is operated on a first come, first served basis, which is also free in comparison to a pay and display car park in the town centre.We hope to see you again soon.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Disappointing . Hotel very tired and in need of refurbishment
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for your constructive feedback.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Comfortable bed, very clean, great location.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The unique feature was having an aircraft carrier 'parked' outside the hotel (well, as close as it could get without running aground!!)!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Great location. Value for money
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Craig Lawrence | General Manager, Gestion de l’hôtel
Thank you for your feedback.
