Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St Germain
Publié le 25 août 2024 sur Expedia
Très jolie petit château offrant une vue magnifique et tout près du centre ville de St-Yves! Magnifique place
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Relations , Gestion de l’hôtel
Thank you for a wonderful review. We are happy you had a good stay and enjoyed St Ives
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Guest Relations , Gestion de l’hôtel
We are disappointed by your low score. Shame you did not post the reason for the low score to allow us to respond
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Guest Relations , Gestion de l’hôtel
Thank you for the top score review. We hope you will return in the future
par un voyageur
Publié le 9 juin 2019 sur Expedia
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Relations, Gestion de l’hôtel
We appreciate your review score and hope to welcome you back in the future
par un voyageur
Californians in Cornwall
Publié le 3 oct. 2024 sur HotelsWe enjoyed our stay immensely. The staff was super friendly and helpful. Our room was spacious and clean. Its location is gorgeous and beautiful. The private walk down to the beach was a nice introduction to the area and away from the big crowds. Wish we could’ve stayed longer.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations , Gestion de l’hôtel
We really appreciate your fabulous review. It was a pleasure hosting you. We love the photos you have shared. Hope you enjoy the rest of your holidays
par un voyageur
Publié le 2 oct. 2024 sur Expedia
We booked in and did not receive any information however noticed that other guests were receiving a map and information on the facilities of the accommodation. The restaurant was very average I ordered the fish which was like rubber, the roast was well done, cold with no flavour. The roast potatoes were cold. Tried the next night the pizza was full of sauce and steak tough. We have been travelling for 5 months and this would be the worst place we have stayed. The room was large but no extras, toilet paper run out. Walk in front entrance & a crowd of people smoking, as no where else for guests to go. Don’t waste your time staying here
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations, Gestion de l’hôtel
Thank you for your feedback. We are disappointed to hear that your experience did not meet your expectations, especially as we generally receive positive reviews regarding our restaurant and service. I am sorry to hear that your meals were not to your satisfaction. We offered meal replacements each evening in an effort to address your concerns, and it perplexes us why you continued to dine with us if you were consistently unhappy with the food.At check-out, I personally asked if you enjoyed your stay, and you chose not to comment. Since there was no one else at the reception desk at the time, I would have been more than happy to listen to your concerns in person. Additionally, I understand you mentioned to our restaurant staff that we should expect a poor review, which we take seriously as guest feedback is important to us.Regarding the housekeeping issue, we service rooms daily unless a "Do Not Disturb" sign is displayed, and our 24-hour reception is always available to resolve any issues, though I cannot find any record of such concerns being raised during your stay. We strive to provide comprehensive information, including maps and details on hotel amenities, at check-in. However, during busy periods, our priority is processing check-ins efficiently to avoid long wait times for guests. We apologise if this information was not provided to you at the time, but our reception team would have been happy to assist had you approached us later.We regret that your overall experience fell short of your expectations and will use your feedback to continue improving. We hope you enjoy the rest of your holiday.
par un voyageur
Enjoyed our stay
Publié le 30 sept. 2024 sur HotelsMy wife & enjoyed our stay @ Tregenna Castle Resort . Check was very smooth and the advice offered at reception about how to walk to St Ives was invaluable. Room was huge and breakfast both hot & cold buffet style was first class. Well done would recommend . Decor is a little dated but more than made up for in service, food & location
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations, Gestion de l’hôtel
Thank you so much for your kind review. We're pleased to hear that you and your wife enjoyed your stay with us, and that the check-in process and helpful advice from our reception team made your visit even better. It’s great to know that you appreciated the spacious room and our breakfast offerings. While we acknowledge your comment about the décor, we're thrilled that the service, food, and location made up for it. We truly appreciate your recommendation and look forward to welcoming you back in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Hotels.com said there were two bathrooms but there was only one. Can’t fault the hotel though and we had a lovely stay.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations , Gestion de l’hôtel
Thank you for your top score review. We are sorry if there was any confusion regarding the bathrooms but we are pleased it did not spoil your stay and we look forward to welcoming you back in the future
par un voyageur
Publié le 25 sept. 2024 sur Expedia
There was broken glass on my room carpet. Obviously not cleaned properly.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations , Gestion de l’hôtel
We are really suprised by your comments. Our housekeeping staff clean the rooms and then the room is quality checked by one of our supervisors/Managers and we apologise if this was missed. I cannot see that it was reported to us for us to sort while you were with us. We do have a 24 hour Reception who would have sorted this. Very sorry
