Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2023 sur Expedia
Excellent all around, especially for its top notch fine-dining restaurant (The Cove), and 3 private beaches. But, as one should expect when in the Caribbean, overpriced food in very, very small portions.
par un voyageur
Publié le 5 févr. 2023 sur Expedia
par un voyageur
Publié le 3 oct. 2022
par un voyageur de Oakville
Publié le 27 mai 2022 sur Expedia
After reading all the glamorous reviews online, we decided to visit Blue Waters. We booked Cove all-inclusive with “consierge” service. The location is beautiful. The Cove villas have great views of the water. The rooms are spacious and clean. The private pool per villa is very clean and quiet.
Food is at best average. Breakfast is exactly the same every day with very limited options. Lunch was better at Carolyn’s than the Palm. Dinner at the Cove was the biggest joke. It is advertised as Michelin star restaurant. Any average restaurant chain has better food than this restaurant. The menu doesn’t change either. Dinner at the Palm was hit and miss but overall nothing exciting. Portions are small and if you request more food, you are ignored or looked at as though you are asking for too much (once again we had all inclusive purchased).
The so called consierge did nothing other than book our dinner and ask if we needed anything for the room. The hotel manager preferred to only talk to UK guests - everyone else was completely ignored. Same was with the Manager of Palm.
We asked about excursions available and the consierge literally asked us to go check a few folders on a desk - we asked for advice and were offered none.
The service at the restaurants is very very slow. Only the team at Carolyn’s seemed to be more alert. Everyone else was in no rush. We decided that it might be a hotel strategy so that people do not get encouraged to order more.
Overall a mediocre stay.
par un voyageur
The staff make the resort
Publié le 28 sept. 2019 sur HotelsAn excellent resort hotel with the most wonderful staff & management.
Room to relax & enjoy the facility’s on offer.
If a problem happens then it is resolved very quickly.
No mosquitoes issues here, with regular fogging & room defenders.
Commentaires de Gestion de l’hôtel
30 sept. 2019 par Sophia James - Front Office Manager, Gestion de l’hôtel
We're thrilled your time with us was excellent! We endeavor to go above and beyond to ensure our guests have a memorable experience.
We look forward to hosting you again for another fantastic experience!
par un voyageur
Publié le 6 févr. 2019
Beautiful resort, but not handicapped accessible. Lots of steps, very few ramps, and difficult to get to beach. Two of the 3 restaurants were not accessible at all due to flights of stairs, and the beach bar was the same.
Commentaires de Gestion de l’hôtel
7 févr. 2019 par Sophia - Exec. Administrative Assistant, Gestion de l’hôtel
Thank you for sharing this with us. We’d love to look into additional ways we can continue to make the resort handicap accessible – we want everyone to be able to comfortably enjoy their stay with us. We’re sharing your feedback with the General Manager and the owners as we look to ways to address this in the near future.
par un voyageur
Publié le 26 nov. 2018 sur Expedia
The property was beautiful and so well maintained. The staff was extremely friendly and helpful. We were there for a week and only left the property one time. It was one of the most relaxing vacations we have ever experienced.
Commentaires de Gestion de l’hôtel
27 nov. 2018 par Kevin, Gestion de l’hôtel
Thank you for giving us a perfect rating! I'm sure our entire resort staff enjoyed catering to your needs as much as you enjoyed staying with us.
Visit us again soon for another relaxing vacation.
Sincerely,
Kevin Phillips, General Manager
Recommandé
pour Tout le mondepar un voyageur de NJ
Lovely Stay !
Publié le 12 oct. 2018 sur ExpediaFrom check in to check out everything was wonderful . The staff are friendly and warm especially Karen our concierge and Wingrove at the pool bar . Romaine was fantastic at the Cove restaurant. Everyone knows your name on day one ! This was our 4th time in Antigua and our first at this resort . We will definitely be back next year and highly recommend to all our family and friends ! Also water sports staff especially Rocky !!!
Commentaires de Gestion de l’hôtel
17 oct. 2018 par Kevin, Gestion de l’hôtel
Thank you very much for such a great review Janet! We really appreciate you taking the time out to share your experience with us and have passed on your praises to Karen, Wingrove, Romaine and Rocky.
We are happy that you have fallen in love with our island and look forward to seeing you next year along with your family and friends!
Sincerely,
Kevin Phillips
General Manager
Recommandé
pour Tout le mondepar un voyageur de Northern Ireland
Lovely Hotel with first class facilities
Publié le 15 févr. 2018 sur Expedia
Pour : everything
Emplacement : The location was perfect - right by several beautiful sandy beaches set in lovely gardens.
We liked everything about Blue Waters. The accommodation was modern,spacious and clean. The concierge service was very efficient - it was good to have all restaurant bookings and requests dealt with so that there was nothing to think about.
The restaurants could not be faulted with wonderful food and first class service.
We enjoyed both the pools and beaches and it was never difficult to find a sunbed.
All in all, 10 out of 10.
Commentaires de Gestion de l’hôtel
13 nov. 2018 par Kevin, Gestion de l’hôtel
Thank you for your review Sharon! We are so happy that you enjoyed your stay with us here at Blue Waters Resort & Spa!
Sincerely,
Kevin Phillips
General Manager
Recommandé
pour Tout le mondepar un voyageur de Florida
Great resort. Food excellent. Upgraded room good.
Publié le 14 juill. 2016 sur Expedia
Pour : Everything
Contre : Book directly with the resort.
Emplacement : Nice beach. Golf. Shopping in St John. Diving. Wadali sail around the island great.
Thanks to the resort our room was upgraded despite the terrible experience with Expedia. All of our expectations were met with the resort, but never book using Expedia. Repeated calls to them were met with speaking to different countries which were difficult to understand, and no cooperation. Never use Expedia.
