Note fondée sur 432 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Longueuil
Publié le 22 sept. 2024 sur Expedia
H Hotel:
Positives? Location, clean room & shower.
Negatives? Terrible (sometimes rude) customer service. Wifi didn't work (unless you were by the pool on the roof). The AC failed on our last night.
Suggestion? Don't book this hotel (unless you're into nightclubbing nearby)
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear Elizabeth, Thank you for staying at the H Hotel & SPA and taking a moment to share your feedback. We are sorry to see that we failed to meet your expectations this time. Rest assured that we will check all the technical issues mentioned above, and make sure that everything is in good condition for our future guests. Please feel free to contact us directly at your convenience, and explain more about any possible issues experienced with our staff - this came as surprise to us, and we would like to get to know more so that we can avoid any similar misunderstanding in the future. We look forward to welcoming you back, and having the opportunity to offer you an impeccable experience!Regards,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Jusque là, le meilleur hôtel dans lequel j'ai pu séjourner, et j'en ai fait quelques uns. Tout semble neuf, autant le mobilier que la déco. Il semble que rien ne soit laissé au hasard et c'est tellement agréable ! Bravo!
Seul bémol : pas de parking, et c'est très difficile de trouver où se garer gratuitement dans le coin. Mais même malgré ça, j'y retournerai certainement !
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear federica, Thanks a lot for your time to rate your recent stay at the H Hotel & SPA. We are more than pleased to have contributed in making your stay so pleasant, and we look forward to welcoming you again and creating more memorable experiences together!Best Regards from all of us at Hugo's
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear Stoddart, Thank you for staying at the H Hotel & SPA and and taking some of your time to rate us. We are glad to know that your recent stay was pleasant, and we hope to welcome you again in the future!Kind Regards,
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear Rudy, Thank you for visiting H Hotel & SPA and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mai 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear thierry, Thank you for staying at the H Hotel & SPA and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear Yanice, Thank you for staying at the H Hotel & SPA and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,
par un voyageur
Moyen
Publié le 17 avr. 2024 sur HotelsL’hôtel et les chambres sont très sombres et c’est extrêmement bruyant, la piscine était fermée et bien qu’une passerelle permet d’accéder au Hugo boutique Hotel l’utilisation de leur piscine ne nous a pas été proposé
le spa est agréable mais défraîchi au niveau de la piscine. Le Check out est étrange il faut attendre qu’ils aillent contrôler les chambres donc prévoir 5 à 10mn avant de partir
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear Mathieu, Thank you for staying at the H Hotel & SPA and for taking some of your time to publish a review. We apologize for the things that were below your expectations, kindly be advised that all of them will be checked carefully and we will do our best to prevent the same from repeating. Our aim is to always offer the best to all of our guests. Having said that, we would like to kindly remind you that our guests share facilities, and the only spa available for both hotels is the one at the H Hotel & SPA. We are also grateful for your overall high rating, that indicated that your recent visit was comfortable and relaxing. It would be our pleasure to welcome you back and to offer you a more enjoyable experience!Kind Regards,
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear Mathieu, Thank you for staying at the Hugo's Boutique Hotel and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,
par un voyageur
Publié le 29 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2024 par Customer Relations Manager, Gestion de l’hôtel
Dear Nina, Thank you for staying at the Hugo's Boutique Hotel and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,
par un voyageur
Publié le 28 mars 2024 sur Hotels
Le séjour a l'hôtel a été très agréable. Calme et confortable, l'hôtel nous a réellement convenu. La piscine, spa et hammam étaient top!
Personnel très agréable et discret
Commentaires de Gestion de l’hôtel
29 mars 2024 par Customer Relation's Manager, Gestion de l’hôtel
Dear Mr. Maxime, good afternoon,Thank you for finding time to write and share your review.It is our great pleasure to see that you enjoyed your stay in our hotel together with our professional services and attentive staff.Thank you for highlighting our pool services& spa, all our teams have common effort to provide the best service for our guests.We are looking forward to host you in the upcoming future.Kind Regards,
