Ratings based on 385 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Customer Relations Manager, Hotel Management
Dear Tony,Thank you for staying at the H Hotel & SPA and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,
by A traveller
Posted Mar. 22, 2024 on Expedia
Stunning hotel, literally everything is walkable from the hotel. Great restaurant options, near the beach and bars. Only issue the rooms can be really hot.
Comment from Hotel Management
Mar. 22, 2024 by Customer Relations Manager, Hotel Management
Dear Nikaule, Many thanks for staying at the H Hotel & SPA and for taking some of your time to post a review. We are pleased to know that your stay was satisfactory and that you enjoyed spending time in vibrant, touristic location which is suitable for exploring the island. Our apology for the heating in your room, soon the temperatures will increase, so we will be able to change the settings to cooling. We all hope to welcome you again soon and to have an opportunity to offer you a wonderful stay!Kind Regards,
by A traveller
Underwhelming
Posted Mar. 21, 2024 on HotelsI booked this hotel solely for the infinity pool which was closed during my stay which was disappointing as it was advertised as open and it was 20c plus during my entire trip. The heat/ ac was broken therefore the rooms were super hot even when you had the beat turned off. I talked to reception about it but they said there was nothing they could could do. I had the window open 24/7 but my room
Was facing inwards so the noise/ echo’s from the other rooms also facing inward was so loud. A couple were parting until 2am and it was impossible to get sleep. Disappointed overall as I’d have chosen a hotel that was a different vibe had I know the pool would be closed and the rooms would be sweltering.
Comment from Hotel Management
Mar. 22, 2024 by Customer Relations Manager, Hotel Management
Dear Lindsay, Thank you for staying at the H Hotel & SPA and for sharing your feedback. We are sorry for not meeting your expectations, we really wished if you had checked our website or contacted us directly prior to your arrival to receive more information about our facilities and policies. Our Infinity Pool is open between May and November (weather - permitting), and this information is published on our website and disclosed with all of our direct booking partners. The Management is aware that our colleagues, receptionists, tried to explain how to operate the heating, but unfortunately, we can see that you were not satisfied with the temperature and we therefore apologize for this. In case you change your mind and consider giving us another opportunity to welcome you, please do not hesitate to contact us - we would be pleased to provide you with all the details and make sure your next stay is enjoyable. Thank You and Regards,
by A traveller
I Will Never Stay At This Hotel Again
Posted Mar. 19, 2024 on HotelsI would never stay here again.
The air conditioning showed 17C but was actually near 13C. Making it cold and uncomfortable. Controls in the room made no difference.
Staff at Reception told me it was set like this for entire hotel. And nothing I / he could do to change it.
Soap in the shower not refilled so ran out. One day our if 3 towels replaced with inferior quality towels.
Nobody replaced the free teabags. Asked woman at Reception. She promised to have them delivered to my room. Not delivered.
My partner deeply unhappy with all of this. Ruined our stay.
Comment from Hotel Management
Mar. 20, 2024 by Customer Relations Manager, Hotel Management
Dear mazafer, Thank you for staying at the H Hotel & SPA and for sharing your feedback with us. As mentioned before, upon your departure, we are sorry for the shortcomings experienced during your stay, and we will pay more attention to these comments, with an intention of improvement and creating better stays to our future stays. Should you change your mind about coming back, our offer will still be available and we will do our best to provide you with a better stay and improve your impression. Kind Regards,
by A traveller
Posted Mar. 15, 2024 on Expedia
Was greatly
Comment from Hotel Management
Mar. 16, 2024 by Customer Relations Manager, Hotel Management
Dear Karl, We appreciate you staying at the H Hotel & SPA and taking some of your time to post a review. It is amazing for us, as hosts, to hear about your pleasant experience with the service provided and we cordially invite you to visit us again in the future!Sincerely,
by A traveller
great location
Posted Mar. 12, 2024 on Hotelsgreat location in the heart of st julian ,hi tech bedrooms and the most comfortable beds attention to detail very good with good cleanliness and maintenance throughout the hotel Good value for money .Room noise is high at night due to location.
Comment from Hotel Management
Mar. 15, 2024 by Customer Relations Manager, Hotel Management
Dear andrew, Many thanks for staying at the H Hotel & SPA and for taking some of your time to post a review. We couldn't be happier with your good rating, as it means that your recent stay with us was pleasant and comfortable, and that our team has made sure you are enjoying your time at Hugo's. It would be our pleasure to welcome you again in one of our hotels soon!Sincerely,
by A traveller
Disappointed
Posted Mar. 9, 2024 on HotelsHave stayed here several times and always had a good experience. This time was not great due to the room temperature being set at 17degrees. We were told the whole floor is set to that but they would switch our room off which would bring up the temperature. It didn’t make much difference at all, so the room was far too cold to be comfortable. We stayed at the Boutique the night before and that was individual room heating and was so much better.
Comment from Hotel Management
Mar. 11, 2024 by Customer Relations Manager, Hotel Management
Dear Sally, Thank you for staying at the H Hotel & SPA and for taking the time to post a review.We are sorry to hear that your last room was not suitable due to AC being set on cooling, based on many requests from different guests these days. Our team would like to apologize for not meeting your needs - for your future stay, please feel free to contact us and inform us about your preferences and we will do our best to offer the most suitable room and to provide you with an enjoyable experience. Kindest Regards,
by A traveller
Great stay at H Hotel
Posted Mar. 1, 2024 on HotelsWe had a great stay, the staff were so amazing and friendly. We would highly recommend this hotel to all.
Comment from Hotel Management
Mar. 2, 2024 by Customer Relations Manager, Hotel Management
Dear Hazel, Thanks a lot for staying at the H Hotel & SPA and and for sharing your lovely review and providing us with a nice recommendation. We like to see our guests satisfied, and it especially makes us happy to know that our caring and professional staff did their best to host you and left a nice impression. Hugo's Team will be pleased to welcome you many more times in the future and to offer you more pleasant stays! Best Regards,
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Customer Relations Manager, Hotel Management
Dear Godlove, Thank you for staying at H Hotel & SPA and taking some of your time to provide us with this nice rating. We are glad to know that you enjoyed your time with us and we hope to welcome you again in the future!Sincerely,
by A traveller
Posted Jan. 22, 2024 on Expedia
I check-in to a hotel every birthday staff didn’t acknowledge that it was my birthday even though they took my passport. This is the first time this has happened in the last six years. Also the room that I had was not a Seaview room and there was a smell of somewhat cooking scent in my room , I’ve stayed at the boutique hotel and enjoyed it as to why I bought the main hotel. This time I would say my stay at the boutique hotel was better . Didn’t have any issues over there and the staff were much friendly. I will be returning this week for business
Comment from Hotel Management
Jan. 25, 2024 by Customer Relations Manager, Hotel Management
Dear Natalie, Thank you for staying at H Hotel & SPA and for taking some of your time to post a review. We are glad to know that you are satisfied with our sister hotel, Hugo's Boutique, and we will be glad to welcome you back there soon. Our team is sorry for not noticing your special occasion - please note that we require passports only for the check-in purposes, to register you as our guests, and we do not look into your personal details a lot, that is not our usual practice. However, we are grateful for your comments that will help us to improve certain aspects in the room, and we sincerely look forward to welcoming you again at Hugo's Boutique!Many thanks and kind regards,
