Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
La petite cafetière dans la chambre très sale même moisi a l interieur et vraiment l hôtel est sale, la moquette dans les couloirs pas entretenu même les draps était pas bien nettoyer, plein de tâches. Vraiment je recommande pas du tout. Le seul truc intéressant c'est le prix....
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Heraud, Thank you for taking the time to share your experience. I’m sorry to hear that you found the cleanliness of the room and common areas to be unsatisfactory, as well as the condition of the coffee maker and sheets. We strive to maintain a high standard for our guests, and it’s clear we fell short during your stay. Your feedback is important, and we will address these issues to improve our services. We appreciate your comments about the pricing as well.
par un voyageur
America st louis
Publié le 16 mai 2022 sur HotelsHotel mal entretenu
Petit dejeuner succint
Commentaires de Gestion de l’hôtel
16 mai 2022 par Manager, Gestion de l’hôtel
Hello bernard,
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
par un voyageur
Publié le 29 oct. 2024
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Greg!Your flawless rating is greatly appreciated. Knowing that you had a good time throughout your stay is fantastic to hear. Being acknowledged for our efforts is always wonderful, and we take pride in offering a warm environment and amiable service. We hope to see you again soon for another fantastic experience!
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Shigeo,I appreciate your opinions. We regret to learn that your experience did not fully live up to your expectations. If there were any particular problems during your visit, please let us know so that we can make improvements for next time. In the future, we hope you'll give us another chance to deliver a better experience.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Cockroaches
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Shannon,Thank you for bringing this to our attention. We understand how upsetting it can be to encounter something like this during your stay. Please know that we take cleanliness and pest control very seriously, and we’ll make sure to address this issue immediately to prevent it from happening again. Your comfort is important to us, and we hope you’ll give us another chance to provide a better experience in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
The pillows were not a quality pillow one would expect from a motel. Fixtures were unplugged. Smelly, carpet was stained.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Pamela, Thank you for taking the time to share your experience. I’m sorry to hear that your stay was not up to the standard you expected, especially regarding the quality of the pillows and the condition of the carpet. We understand how important a comfortable and clean environment is for our guests. Your feedback is valuable, and we will address these issues to ensure a better experience for future visitors.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Victoria, Thank you for sharing your thoughts with us. We're sorry to hear that your experience didn't meet your expectations. It sounds like there were a few issues that affected your stay, and we genuinely apologize for any inconvenience this may have caused. Your feedback is important, and we will work on improving our services to ensure a better experience for our guests in the future. We hope you might consider staying with us again to see the positive changes.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
The room was small but it was clean the sheets did have some stains on them that looked like Grease and there were only two towels and one wash rag.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Jennifer,Thank you for taking the time to provide your feedback regarding your recent stay with us. I’m pleased to hear that you found your room clean, as we prioritize maintaining a high standard of cleanliness for our guests. The presence of stains on the linens is unacceptable, and I assure you that we will address this matter with our housekeeping team immediately to ensure that all bedding is thoroughly inspected and maintained to our cleanliness standards. Additionally, having only two towels and one wash rag in your room is not sufficient for your comfort, and I will ensure that our team is reminded to provide an adequate supply of linens for all guests. We hope to have the chance to welcome you back and provide you with a much-improved experience next time.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The room was in poor condition. The shower curtain rod was falling out. The screws were pulled out of the wall. There were many issues with room. Not nice
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Michael,Thank you for your feedback regarding your recent stay at our hotel. It’s unacceptable for the shower curtain rod to be falling out and for there to be multiple maintenance issues. We take feedback like yours seriously, as it helps us identify areas that need immediate attention. We will work with our maintenance team to address these problems and ensure that all rooms are in proper condition for our guests. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hello Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
