Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Ameristar, Gestion de l’hôtel
Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Ameristar, Gestion de l’hôtel
Thank you so much for the positive review! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Ameristar, Gestion de l’hôtel
Thank you for sharing your wonderful experience with us! We eagerly look forward to seeing you again soon to provide another "ten star" service!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Ameristar, Gestion de l’hôtel
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
I found the room to be great, the parking and check in easy and the location was very good. I did not use the casino or restaurant so I can't report on those areas.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Room and properly were nice. Restaurant was ok but nothing great. Front desk staff was in training which took forever to check in. The worst was having to go back for keys and the most rude desk person wouldn’t give them to me. He almost ruined my entire evening, even calling me later in the casino giving me more grief about his mess up!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Ameristar, Gestion de l’hôtel
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Ameristar St. Charles, Gestion de l’hôtel
Thank you for taking the time to rate us five stars! We hope to welcome you again soon for more five-star guest service.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
The person that checked us in was rude and condescending. We booked this room months in advance, you would think a bit of an early check in (without additional fee) would be appropriate. We literally were not alerted to our room availability until 4 o’clock after arriving and checking in around 1
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Ameristar, Gestion de l’hôtel
Thank you for your review. We're sorry to hear that you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please contact us directly through our official property website so we can assist you.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Ameristar, Gestion de l’hôtel
We're so happy that you stopped by and shared your amazing experience with everyone! We can't wait to see you again soon and provide you with more of our "perfect ten" guest service. Thank you for your positive feedback!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Ameristar, Gestion de l’hôtel
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.
