Note fondée sur 588 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sainte julie
Publié le 29 juill. 2024 sur Expedia
La douche etait froide. Pas beaucoup de pression. La piscine très froide...
Les reste est ok, mais trop cher pour le produit.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Shawna, Gestion de l’hôtel
Nous sommes désolés d'apprendre que vous avez rencontré des problèmes pendant votre séjour. Nous prenons vos commentaires au sérieux et nous nous excusons pour les désagréments causés par la douche et la piscine. Nous nous efforçons constamment d'améliorer nos services et votre feedback nous aide dans ce processus. Nous espérons que vous nous donnerez une autre chance de vous offrir une meilleure expérience à l'avenir.Merci pour votre retour.Best Western St. Louis Airport North Hotel & Suites
par un voyageur
Publié le 22 nov. 2024
Commentaires de Gestion de l’hôtel
23 nov. 2024 par General Manager, Gestion de l’hôtel
Thank you for your business and for your review! We hope to see you again the next time your travels find you in St. Louis.
par un voyageur
Publié le 7 nov. 2024
it was just a late night check-in from the airport only to leave early the next morning....I appreciated the convenient and free brkfst and the quiet environment....I had to return to the desk to have my room key recoded was the only minor issue not really worth mentioning...otherwise this hotel performed very well
Commentaires de Gestion de l’hôtel
8 nov. 2024 par General Manager, Gestion de l’hôtel
Thank you for your thoughtful review! We're glad to hear that your short stay with us met your expectations. It's wonderful that you enjoyed the convenience of our location, the complimentary breakfast, and the quiet environment—perfect for a restful stopover.We also appreciate you bringing the room key issue to our attention. While we're happy it was quickly resolved, we'll certainly monitor this to ensure a smoother check-in experience moving forward.Thank you again for your feedback. We look forward to welcoming you back the next time you're in the St. Louis area.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
When we arrived we were greeted by security and a person sitting on a computer. Second, when we went into the room at 12am the tub\shower looked as though someone had bathed a dog in it. Finally, when I went down to breakfast the attendant for breakfast was in the backroom sleep and when I awakened her asking about the waffles, she replied we only got biscuits and gravy today while all of the setup for waffles were present except for the batter. It's as if there is no authority or accountability present so everyone does ask they went. Horrible!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Tyrone Shannon-Regional Operations Manager, Gestion de l’hôtel
Roland, I apologize for any inconvenience. Your Issues have been noted, and are being investigated. Thank you for your Feedback.
par un voyageur
One night stop
Publié le 29 sept. 2024 sur HotelsThis was a decent one-night stay stopover before the final leg of the trip home. The price was right.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Tyrone Shannon-Regional Operations Manager, Gestion de l’hôtel
Thank you for your Feedback.
par un voyageur de Gardena
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Tyrone Shannon-Regional Operations Manager, Gestion de l’hôtel
Thank you Ricardo.
par un voyageur
BW Airport St.Louis is not an Airport hotel
Publié le 26 sept. 2024 sur HotelsAbsolutely ticked off. This property is NOT an airport hotel. It’s 12 miles away, I found out belatedly. I called for a shuttle from the airport. The BW2 came and shuttled us to BW2. At the desk of BW2 which is 2 miles from airport, I found out that I was not at BW Airport St. Louis hotel. BW2 IS an airport hotel. So, I had to get a Lyft from BW2 to your so called BW Airport hotel. Then, Lyft again from hotel to airport following morning. Your hotel.com advertising for this hotel is deceptive. Everything at this property was fine and good value for the money.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Tyrone Shannon-Regional Operations Manager, Gestion de l’hôtel
Clark, I apologize for any inconvenience. Your Issues have been noted, and are being investigated. Thank you for your Feedback.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Only thing was I had to switch rooms because the TV didn’t work and the shower curtain wasn’t long enough for the shower so it leaked
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Tyrone Shannon-Regional Operations Manager, Gestion de l’hôtel
Redonda, I apologize for any inconvenience. Your Issues have been noted, and are being investigated. Thank you for your Feedback.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Tyrone Shannon-Regional Operations Manager, Gestion de l’hôtel
Thank you Kevin, for the 10 out of 10.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Just a quick few hour nap & shower . Breakfast was lacking so we went out to eat .
The virtual checkout sucked . They need to keep people at the front desk .
Otherwise it as OK
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Tyrone Shannon-Regional Operations Manager, Gestion de l’hôtel
James, thank you for your Comments. You Feedbacks will be addressed.
