Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Perry
Publié le 17 oct. 2024
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Management, Gestion de l’hôtel
Thank you so much for taking the time to complete our survey and for giving us a perfect score of 5 out of 5! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.We look forward to welcoming you back on your next stay!Best regards,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was a nice place only complaint I would have when pulling up the sign that tells you were to go when checking in the view of it is impaired by a bush.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us. I’m pleased to hear that you enjoyed your time at our hotel.I appreciate you bringing the issue with the check-in sign to our attention. We will be addressing the overgrown bush right away to ensure the sign is clearly visible for all of our guests.Your input is invaluable in helping us improve, and we look forward to welcoming you back for an even better experience next time.Sincerely,
par un voyageur
Publié le 22 sept. 2024 sur Hotels
We stayed for one day. We checked in at 130pm - 2:00pm and when we checked in the room didn’t have electric you could see all the damage also seen the leaks not to mention there was mold on both ac units. We went to a concert came back around 11:30pm And there was Al kinds of people outside partying drinking and making us feel very uncomfortable to the point we were scared to honestly sleep the whole place smelled like weed.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Management, Gestion de l’hôtel
Thank you for reaching out to share your concerns about your recent stay with us. I sincerely apologize for the issues you encountered, particularly the state of your room and the discomfort you experienced during your visit. This is not at all the experience we strive to provide our guests, and I regret that we fell short.Please know that we take the cleanliness and safety of our property very seriously. I will immediately investigate the condition of the room, including the electrical issues, leaks, and mold you mentioned, and have our maintenance team address these matters promptly. Your safety and comfort are our top priorities, and I apologize for any unease caused by other guests during your stay. We are reviewing our security protocols to ensure that all guests feel safe and comfortable while on the premises.I truly appreciate your bringing these issues to our attention, as it allows us to take the necessary steps to improve. If you would like to discuss this further or if there is anything we can do to make this right, please feel free to reach out to me directly.Thank you again for your feedback, and I hope we can have the opportunity to welcome you back and provide a much better experience in the future.Warm regards,
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to provide feedback regarding your recent stay with us. I’m truly sorry to hear that your experience didn’t meet your expectations, and I would like to sincerely apologize for any issues you encountered.We strive to offer every guest a comfortable and enjoyable stay, and it’s clear that we missed the mark in your case. I would greatly appreciate it if you could share more details about what went wrong so we can address these concerns and improve our services moving forward.Your feedback is incredibly valuable to us, and we want to ensure that future stays exceed your expectations. Please don’t hesitate to reach out to me directly if you’d like to discuss your experience further or if there’s anything we can do to make this right.Thank you again for your time, and I hope we have the opportunity to welcome you back for a much better stay in the future.Warm regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Hotel smells really bad and everything really old no room service.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Brenda, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience at our hotel did not meet your expectations.We understand that cleanliness and comfort are essential, and we are currently addressing the issues related to odors and outdated facilities. Additionally, I apologize for the lack of room service; we strive to provide a convenient and enjoyable experience for our guests.Thank you for your understanding.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Brenda, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn St. Louis - Westport Event Center.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Nice staff
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Brenda, Gestion de l’hôtel
Dear Emily,Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our staff. They work hard to ensure every guest feels welcomed and cared for, and your feedback truly motivates us.We hope to welcome you back soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Brenda, Gestion de l’hôtel
Dear Mr. Suraj,Thank you for taking the time to share your experience with us. We truly value your feedback and are sorry to hear that your stay did not meet your expectations.We’re committed to providing our guests with the best possible experience, and your comments help us improve. If you have specific suggestions or details about what could have made your stay better, we would love to hear them.We hope you’ll consider staying with us again in the future. Please feel free to reach out directly if you decide to return—we’d love the opportunity to exceed your expectations.Warm regards
par un voyageur
The web pictured are not same hotel
Publié le 16 sept. 2024 sur HotelsThe place was very unclean all halls smelled like urine
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Management, Gestion de l’hôtel
Thank you for bringing this to our attention. I am deeply sorry to hear about the cleanliness issues and unpleasant odors you encountered during your stay. This is far from the experience we strive to provide our guests, and I regret that we let you down.We take these concerns seriously, and I will ensure that our housekeeping and maintenance teams address the issues you mentioned immediately. Please accept our sincere apologies, and if there is anything we can do to make things right, feel free to reach out.We hope to have the chance to welcome you back for a much-improved stay.Best regards,
par un voyageur de Valicro
Publié le 7 sept. 2024 sur Expedia
Very damp smelly in the hallway
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the damp and unpleasant smell you encountered in the hallway during your stay. This is not the standard we strive to uphold, and we are committed to ensuring a comfortable and pleasant environment for all our guests.Please rest assured that we are addressing this issue promptly. Our maintenance team has been notified and is working to resolve the problem immediately.We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the superior experience that you deserve.If there's anything else we can do to make it right or if you have any additional concerns, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us.Warm regards,
