Note fondée sur 143 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 nov. 2024 par GM, Gestion de l’hôtel
I happy we were able to make your stay with us an enjoyable one, we look forward to you staying with us again in the future.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Very nice.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur de Springfield
Publié le 23 sept. 2024 sur Expedia
The room was dirty. The blanket on the bed was as thin as the sheet and uncomfortable. The walls are thin and the neighboring rooms are terribly noisy between 12 am and 4 am. (not great if you have children) Shower was slick with no support, I almost fell several times. The shower curtain, shower and bathroom walls had mold. We were on the first floor and people (residents) sat on chairs outside our window all evening into the night talking loudly and smoking.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Stephanie, Thank you for your feedback. We apologize for the cleanliness, noise, and comfort issues you experienced during your stay. Your concerns about the thin walls, bedding, and mold in the bathroom are unacceptable, and we will address these with our housekeeping and maintenance teams. We also regret the disturbance caused by noise and smoking near your room. Your comments are invaluable for improving our guest experience, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The property appears to be being updated. The bathroom still needed updates but the main room was clean and comfortable. The girl who checked us in was very pleasant. The common areas needed some upkeep and cleaning because I’ve had trouble with extended stay before at a different property and charges, I opted to turn in our keys personally instead of just leaving them. It took 30 minutes and my husband having to go find someone to help the 4 of us that were waiting for something in the lobby. Then he wanted to get mouthy and not pleasant telling me to just leave them and haven’t we stayed in a hotel before? Why yes we have, at a different property and it didn’t turn out so well.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Marla, Thank you for your feedback. We’re glad you found the room clean and comfortable and appreciated the pleasant check-in experience. We apologize for the delay and unpleasant encounter in the lobby during checkout, which is not reflective of our usual service standards. Your comments about the common areas and bathroom updates are noted, and we will work on these areas for improvement. We value your feedback and hope to provide you with a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Hotels
