Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
2,6 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2024 sur Expedia
Ms Yolunda is very nice and helpful
Commentaires de Gestion de l’hôtel
28 août 2024 par Brandon, Gestion de l’hôtel
Good day Michael,Thank you for the positive feedback
par un voyageur
Publié le 26 août 2024 sur Expedia
I had no issues at all during my stay.
Commentaires de Gestion de l’hôtel
28 août 2024 par Brandon, Gestion de l’hôtel
Thank you for the positive feedback Vincent!
par un voyageur
Publié le 26 août 2024 sur Expedia
The frond desk is very polite and good smiles
Commentaires de Gestion de l’hôtel
28 août 2024 par Brandon, Gestion de l’hôtel
Thank you for the kind feedback!
par un voyageur
Publié le 26 août 2024 sur Expedia
Good service and mr k b is friendly and always has a smile
Commentaires de Gestion de l’hôtel
28 août 2024 par Brandon, Gestion de l’hôtel
Thank you for the positive feedback Monica! We will make sure we pass on the note to KB!
par un voyageur
Publié le 24 août 2024 sur Expedia
Room floor and shower where dirty, furniture look on pretty bad condition.
Commentaires de Gestion de l’hôtel
27 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Eloy,Thank you for your review following your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the shower was dirty, the furniture was in bad condition and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Expedia
Yolunda was the best host she made sure everything ok
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Melissa,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS ST LOUIS -AIRPORT/ N LINDBERGH. I am happy you were pleased with our member of staff named Yolunda, who was a great host and made sure everything was okay. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your perfect rating with us, Dale. Our staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Dirty room but good staff
Publié le 22 août 2024 sur HotelsRoom wasn’t clean when I checked in. A phone charger was still plugged in, floor didn’t look swept & nightstand had sticky residue from a cup. Toilet paper holder & toilet paper were missing from bathroom. Front desk staff was friendly & helpful. By the time I got back to the room after my concert I was too tired to ask for a different room.
Commentaires de Gestion de l’hôtel
25 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Tammy. The staff and I at the HOMETOWNE STUDIOS ST LOUIS -AIRPORT/ N LINDBERGH were disappointed to see your 4/10 score. You indicated that the cleanliness of the room, and the missing toilet paper and holder dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nonetheless, it's good to hear that you found our front desk staff to be friendly and helpful. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Marcus, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios St. Louis - Airport/ N Lindbergh and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Expedia
There was bed bugs
Commentaires de Gestion de l’hôtel
25 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Da'Breana, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
