Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
7 avr. 2022 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
We appreciate you sharing your feedback, Anthony. We're sorry you were unhappy.
par un voyageur
Publié le 28 juill. 2019 sur Expedia
Je suggère de ne pas recommandé cet établissement car il est désuet, vraiment pas propre et une odeur de moisissure!!! Une évaluation de 0/5!!!!
par un voyageur
Horrrible don’t book even if it’s cheap
Publié le 2 oct. 2024 sur HotelsI am calling and requesting money back was a horrible stay the woman was rude , said they don’t do wake up calls, there was a guy with a kid and cats there in the room next to me (I was 169) and he screamed a lot. I asked for items hotels supply and she wouldn’t give me them, there’s a huge gap between the door to the bathroom and a big step from the floor in the room and i cut my toe and it bled a lot on that and im not okay with the horrible experience here
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
I’m truly sorry to hear about your experience. This is not the level of service we strive to provide, and I apologize for the rudeness you encountered. Your safety and comfort are our top priorities, and I’m very sorry to learn about the injury you sustained.We take your feedback seriously and will address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us at the Quality Inn St. Louis Airport Hotel. It was a pleasure having your company and we look forward to welcoming you back again soon!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Car was broken into in front of main entrance while checking in. They offer parking for your trip, they have no security. Owner reduses to call me hack. Dont stay here dangerous
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
We are truly sorry to hear about the distressing experience you had during your stay. Your safety and security are our top priorities, and I understand how upsetting it must be to deal with a situation like this. I apologize for the lack of response; this is not the level of service we aim to provide. Your feedback is incredibly important. Thank you for bringing this to our attention.
par un voyageur de Litchfield
Publié le 29 sept. 2024 sur Expedia
The hotel is very run down. Shoddy carpet. Dirt in the corners. The sink faucet was rusted through. The shower water cam through both the shower and tub spout. The main convenience was its proximity to the rental car drop off.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
I’m sorry to hear about your experience and the issues you encountered during your stay. It's disappointing to hear about the condition of the hotel, including the carpet and the faucet. We appreciate your feedback and will address these concerns with our team to improve. On a positive note, I’m glad the location was convenient for your rental car drop-off. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Breakfast and the condition
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
Thank you for choosing the Quality Inn St. Louis Airport Hotel for your travel plans. We look forward to hosting you again in the future.
par un voyageur
A Sauna
Publié le 26 sept. 2024 sur HotelsThe hotel is cheap, and has a shuttle to the airport, which is really close, but it's awful old, the a/c on the room is off, so you walk into a sauna, that never cold off, smell old, the front desk girl never got off the phone while checking us in, very rude.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
I’m sorry to hear about your experience. While I'm glad you found our location convenient and affordable, it’s disappointing to learn about the issues with the air conditioning and the service at check-in. Your feedback is important, and I will ensure it’s shared with our management team for immediate attention. We appreciate your input and hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Not well maintained. Lousy breakfast.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
We appreciate your feedback and are sorry to hear that your experience didn’t meet your expectations. Cleanliness and quality are important to us, and we will address your concerns about maintenance and breakfast with our team. Thank you for bringing this to our attention, and we hope to improve your experience in the future.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Quality Inn St. Louis Airport Hotel, Gestion de l’hôtel
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
