Note fondée sur 469 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2023 par Devorine RediResponse Specialist, Gestion de l’hôtel
Our Valued Guest,Thank you for rating your recent stay at Red Roof Inn Bridgeton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
par un voyageur
Publié le 15 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2023 par Adraine RediResponse Specialist, Gestion de l’hôtel
Hello William, Thank you for taking a moment to complete our survey. The staff and I at the Red Roof Inn Bridgeton appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist
par un voyageur
Hotel Condemned and still booking
Publié le 14 mars 2023 sur HotelsWhen I arrived I found that the hotel was pretty much closed down and there were no vacancies. They kept my money and I am currently fighting to get a refund.
Commentaires de Gestion de l’hôtel
15 mars 2023 par Adraine RediResponse Specialist, Gestion de l’hôtel
Dear Heather,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Bridgeton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with not being able to get a refund due to the hotel closing down and there was no vacancy. Upon investigation I'm seeing that your virtual card was not charge by the property and therefore you would have to contact the third party booking source for them to process your refund. Please know that we value you as our guest and appreciate your business.Sincerely,Adraine RediResponse Specialist
par un voyageur
Publié le 14 mars 2023 sur Expedia
par un voyageur
Publié le 6 mars 2023 sur Expedia
The pillows and blankets were stained and the shower never did get above freezing.
Commentaires de Gestion de l’hôtel
7 mars 2023 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Cassidy,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Bridgeton. It upsets me to know we let you down prompting your 2/5 score. Please accept our sincerest apologies for the situation you described regarding the temperature in the shower not meeting your expectations along with the uncleanliness of the blankets and pillows. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Thanks to your feedback, we can continue to work on improving the quality of our services in order to provide our guests with an exceptional experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRediResponse Specialist
par un voyageur
No hot water, no ice, room smell like bleach
Publié le 26 févr. 2023 sur HotelsCommentaires de Gestion de l’hôtel
28 févr. 2023 par Devorine RediResponse Specialist, Gestion de l’hôtel
Dear Denise,Thank you for rating your recent stay. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please reach out to our front desk for real time assistance. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
par un voyageur
Negative stay
Publié le 18 févr. 2023 sur HotelsNo hot water for 7 days. Roaches, and bad customer service.
Commentaires de Gestion de l’hôtel
20 févr. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Rhalashondra,I appreciate you sharing your feedback following your stay at the RED ROOF INN BRIDGETON. I was saddened to read that your stay fell short of your expectations due to the insects you reported, bad customer service and the situation highlighted regarding hot water. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRediResponse Specialist
par un voyageur
Publié le 6 févr. 2023 sur Expedia
I trusted Expedia that the hotels it featured would be acceptable. I would not invite a guest to stay there for free. The room was filthy including a used hand towel that had blood and boogers on it. The bed spread was heavily stained and riddled with cigarette burn holes. The room smelled like a kennel. I just pray that my sheets were fresh.
Commentaires de Gestion de l’hôtel
7 févr. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Paul,Thank you for taking the time to tell us about your experience at the RED ROOF INN BRIDGETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness in the room, the foul odor you described along with the other concern you highlighted. Whenever facing issues please feel free to reach out to the property manager or front desk in an effort to have the addressed in real time. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRediResponse Specialist
par un voyageur
Not impo
Publié le 4 févr. 2023 sur HotelsWater didn’t come on in shower when turned on. It worked after a while but no hot water then very hot water. No mirrors in room. No chains on door. A worker walked in unannounced while my wife was in room. Unacceptable. Would not stay here again.
Commentaires de Gestion de l’hôtel
6 févr. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Pat,Thank you for taking the time to tell us about your experience at the RED ROOF INN BRIDGETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the shower and the encounter you described with the worker. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRediResponse Specialist
par un voyageur
Publié le 9 janv. 2023 sur Expedia
The tv and two lights didn’t work and there were also roaches in the room. All in the refrigerator in everything.
Commentaires de Gestion de l’hôtel
10 janv. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Janiya,I appreciate you sharing your feedback following your stay at the RED ROOF INN BRIDGETON. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the situation you described regarding the tv and two lights. Please know that we work with a National Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Dannielle Rediresponse Specialist
