Ratings based on 932 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 28, 2024 on Expedia
Bathroom was way too small to even take a shower. Otherwise everything was clean and tidy and ready for an overnight stay
Comment from Hotel Management
Mar. 29, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Heather,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean environment. You indicated that you were unsatisfied with the size of the bathroom. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Kaylene,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 22, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Maria. The staff and I at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller from Poplar Bluff
Posted Mar. 20, 2024 on Expedia
Great place to stay
Comment from Hotel Management
Mar. 21, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Rocky,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am glad to see that our hotel was to your liking as you mentioned that it is a great place to stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Oshane RediResponse Specialist, Hotel Management
Hello Connie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A traveller
Overall comments
Posted Mar. 18, 2024 on HotelsIt wasn't a bad stay but tge room was very small, didn't really have any interactions with the staff except when I couldn't get into the room and had to have the key reset
Comment from Hotel Management
Mar. 19, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. Though your stay was not bad, you mentioned the room was small and your keycard needed a reset. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 17, 2024 on Expedia
It was clean, just needing room to be updated
Comment from Hotel Management
Mar. 18, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Loyd, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE regarding the cleanliness and updated rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 18, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 17, 2024 on Expedia
Great value. I didn’t expect much but I could see they are upgrading and improving
Comment from Hotel Management
Mar. 17, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Diana, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE regarding the great value. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
Apr. 7, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
