Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Small room but very comfortable.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Jeff,Thank you for sharing your feedback with us. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave was pleased to see that we earned your 4/5 rating. We were also happy to know that our room was comfortable. However, you stated that the room was small. As such, your feedback may be taken into account, as Red Roof aims to grow as a business.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The 3pm check in process was horrible, we had a block rooms for a weekend event and when we got there we were told no rooms were available, we asked why and was told not enough housekeepers, when asked when we could check in was told I do not know and preceded to help out a guest that was crying she had no where to go, she got a free night! When we finally were able to check in I was charged $54, probably paid the homeless woman night in the hotel. The bathroom had holes in the shower walls. The check out was just horrible also, no one was in the office and it was locked, I found the office worker and she was on the second floor knocking door to door with a clipboard seeing whom was still in their rooms, I was told to leave my hotel room keys on a mophead motorcycles! Do not stay here, go to the Drury Hotel right down the road. Red Roof corporate needs to know about this location and hopefully Expedia can advise customers to avoid this location!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Glenn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You mentioned that you had block rooms and upon arrival you were told that there were no rooms available, the bathroom had holes in the shower walls and the other listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and we wish you all the best. Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Bilal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
It was good 👍
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Fred,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Gabriela, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Absolutely horrible room . Condom wrappers , soda bottles, dirty sheets with stains , the room was disgusting I slept on top of a towel on the bed. Remote was broken. Bathroom was disgusting. A lot people just hanging out outside, unsafe environment. Never stay there again! Needs new management ASAP
Commentaires de Gestion de l’hôtel
25 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Brandi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with cleanliness of the sheets, the bathroom and all the concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I was a little upset at first because online it said they except cash for deposit but they don't and they also don't except chime but luckily I also have Venmo so it turned out good the front desk young man Darrel was very helpful and very nice
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Annette, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I'm thrilled to read that you were pleased with the customer service from our staff by being very helpful and nice, prompting your 5/5 score. However, I'm disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the cash deposit method of payment. Please accept our sincerest apologies for the impact these concerns had on your visit with us. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Britney, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Unorganized and not professional
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Yolanda. The team at our Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unprofessionalism mentioned and that it was unorganized hindered your stay. As such, your feedback may be taken into account, as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
