Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 avr. 2022 sur Hotels
par un voyageur
Agréable
Publié le 28 août 2019 sur HotelsHôtel parfait pour une étape. Hôtel agréable et propre. Chambre spacieuse. Petit déjeuner simple mais correct
par un voyageur de Québec
Bel hôtel bien situé.
Publié le 8 mars 2018 sur Expedia
Pour : Amabilité et courtoisie du personnel. Proximité de l'autoroute et des restaurants.
Contre : Ok
Réception agréable. Le personnel était agréable et courtois.
par un voyageur
hotel juste moyen
Publié le 20 sept. 2016 sur Hotelsle site de red roof stipule un jacuzzi qui n'existe pas.Plafond tres haut ce qui gene le coup d'oeil.
Hotel perdu au bord de l'autoroute
par Vicky de St-etienne-des-gres
Correcte pour le prix
Publié le 23 juill. 2015 sur HotelsCorrecte pour le prix. La chambre aurait pu être plus propre. les matelas dataient un peu mais étaient somme toute comfortables. Il y avait une ancienne odeur de cigarette mais pas très prononcée. Le personnel était très aimable et les enfants ont apprécié la machine à pop corn dans le lobby. Le déjeuner est minimal mais suffisant pour nos besoins. Bien situé à 20 minutes de St-Louis en auto.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The staff are lovely and a couple different people were really helpful. Wonderful. There were some minor issues with the room but nothing to raise a fuss about. I changed from a hotel that cost twice as much and felt that (having been to the other place) that this was equal. Keep it up.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Patrick. The staff and I at the RED ROOF INN ST LOUIS - TROY IL appreciate your 5/5 score. I am happy to hear that our staff were lovely and wonderful, and the other kind remarks mentioned. However, you indicated that there were some minor issues with the room. It is our goal to provide a comfortable stay for all our guests, so I sincerely apologize for any inconvenience caused.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The front desk staff was friendly and accommodating when I first told them I wanted a different room for my second night because the bathroom floor was dirty and the room smelled like smoke (more accurately, it smelled like what they do to cover up smoke that doesn't work). He was just accommodating when I returned minutes later and said I wasn't staying my second night and wanted a refund due to the cockroach in my room.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par NICK, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
3 oct. 2024 par NICK, Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn St Louis - Troy, IL. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Alan, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
