Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par STEPHANIE de lyon
Parfait
Publié le 1 oct. 2015 sur HotelsRapport qualité/prix parfait.
par un voyageur de Blaine
Publié le 22 oct. 2024
The room was pretty rough looking and could use a fresh paint job. The shower head was amazing however - great water flow and lots of hot water! Also, I was traveling with a pet and appreciated the $0 pet fee, which was great. One frustration I did have was with the television. The channels did not match the guide provided and it was very difficult to find channels I wanted to watch (CBS mainly, for football on Sunday). Overall, and okay stay for the price. Bed was comfy, bedding was clean and comfortable, AC worked fine.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I honestly wasn’t expecting top tier accommodations. Last minute choice due to unforeseen circumstances. So for the price, I didn’t expect much. The front desk associates were extremely kind. The building and rooms are just old and run down. All linen on the bed was old and stained. The shower was extremely dirty. The property owners should just sell and move on.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Kristopher,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Louis - Westport. I am glad to read that you were pleased with the front desk staff. However, you indicated that you were unsatisfied with the upkeep of our property, the linens on the bed were stained, the shower lacked cleanliness and the other listed concerns. I will be sharing your feedback with management to ensure that your concerns are addressed. Your feedback is very important to us at Red Roof, so thank you for sharing.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Floors were dirty. Bed broken.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Viken, Gestion de l’hôtel
I apologize for your inconvenience, Thank you for letting us know your concern. We will fix it and hoepfully you give usa a chance next time.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Julio,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Westport and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur de macomb
Publié le 29 sept. 2024 sur Expedia
The latch on my door of room 113 is broken in two places, and the deadbolt does not close properly. The toilet paper was nearly gone, with no extras. Sink doesn’t drain properly - took over ten minutes to drain. Final straw was the bug crawling across my pillow.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Bryce,I appreciate you sharing your feedback following your stay at the Red Roof Inn St Louis - Westport. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the broken door latch and other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have shared your feedback with management to ensure that your concerns are addressed. Please know that we value you as our guest and appreciate your business. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Upon staying for 9 days for a business trip. 6/9 days I had reported to Front Desk Staff that Housekeeping is NOT doing their Job. Why Service a Room or Any? If you're NOT going to replace face towels for Guest to wash Face/ Body. & still leave the Bathtub & Sink Dirty from the day before consistently. Bad Experience/ Stay. Moved to a Different/ New room on the last night & found Mold spots on the ceiling above the bathtub.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Nick,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - WESTPORT. You expressed that the housekeeping service was poor and the possible mold you encountered on the ceiling hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Room was filthy, roaches, cigarette burns in bedding, ceiling falling in , horrible. Didnt stay after seeing room conditions
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Billie,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST LOUIS - WESTPORT. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Gross
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Jake, Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - WESTPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Hotels
First room we checked into had a random mattress leaning against the wall. The second room had a high pitched noise that would continue for 30-45 seconds and then continued to happen randomly all night.
