Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
My New Go-To Hotel
Publié le 21 oct. 2024 sur HotelsI will stay here every time I'm in St. Louis! The staff was SO friendly, and that does a lot. It may not have been the fanciest room I've stayed in, but it was clean, affordable, good location, and everyone was very welcoming and helpful. The pool was nice for the kids to burn some energy, the breakfast was good, and everything was aesthetically appealing as well. The suite was spacious and had more comforts than I even expected. So pleased with our stay!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Bill, Gestion de l’hôtel
Hello Sarah,Thank you very much for the excellent review. We appreciate your business and look forward to seeing you again soon. Safe travels!
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Bill, Gestion de l’hôtel
Hello Vishnu,Thank you very much for the excellent review. We appreciate your business and look forward to seeing you again.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Great place to stay! I found it very kid friendly. The indoor pool was a nice way to end a fun day. Not far from the City Museum or the Zoo and the breakfast in the morning is delicious!
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Bill, Gestion de l’hôtel
Hello Sadie,Thank you very much for the great review. We appreciate your business and look forward to seeing you again.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Stayed here for the Sabrina Carpenter concert at Chaifetz Arena. It was a perfectly walkable distance and extremely convenient! The front desk staff were friendly and helpful. The room was clean and more spacious than I anticipated, so that was a bonus! The only complaints I have are that the pull out bed was pretty uncomfortable, but if you're only using one bed that's not an issue. Also, I requested a late check-out and was told 12:30 pm, but a staff member knocked on our door at noon asking if we were leaving yet. Not a big deal, would stay here again for a concert at Chaifetz for sure!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Bill, Gestion de l’hôtel
Hello Allison, Thank you for your review. We appreciate your business and look forward to seeing you again for your next concert.
par un voyageur
Cleanliness issues and dated facilities
Publié le 19 oct. 2024 sur HotelsThe staff is nice and that's about the only good thing I can say about this property. Don't let the photos deceive you: this hotel is tired and dated and 10 years overdue for an re-do.
Room was unclean at check-in: trash hadn't been taken out which included bags of dirty diapers from a previous guest. When I brought up to the staff they offered a modest discount for our first night only even though we had taken out the trash ourselves and done all of the cleaning. Additionally, mysterious white stains were all over the desk chair as well as weird stains on the carpets. Various drawers were broken in the room and one TV had a broken screen. It would've been nice if someone in that hotel cared to check a room that we paid over $200/night for.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Bill, Gestion de l’hôtel
Hello John,Thank you for your feedback. I sincerely apologize for the issues with your room. I have shared your comments with my team so that we can correct these issues. Once again, thank you for your review.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Breakfast
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Bill, Gestion de l’hôtel
Hello Juliet,Thank you very much for the excellent review. We appreciate your business and look forward to seeing you again.
par un voyageur
Great front desk staff!
Publié le 18 oct. 2024 sur HotelsCheck-in was smooth and the gentleman that helped us was SO friendly and helpful!
Location was perfect for our STL visit. Only here one day/night to visit the city museum and Blues game...both of which were so closeby.
Loved our room- plenty of space for 6 of us.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Bill, Gestion de l’hôtel
Hello Erin,Thank you very much for your excellent review. We appreciate your business and look forward to seeing you again.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Bill, Gestion de l’hôtel
Hello Izabella,Thank you very much for your review. We appreciate your business and look forward to seeing you again.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Bill, Gestion de l’hôtel
Hello Woodrow,Thank you for your review. We appreciate your business.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Filthy room. Disgusted.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Bill, Gestion de l’hôtel
Hello Gina,hank you for your honest feedback. I’m truly sorry to hear that your stay did not meet your expectations. The condition and cleanliness of your room should never fall below the standard we strive to maintain, and I regret that we let you down in both areas.We appreciate your input, and I will be addressing these concerns with our team to make the necessary improvements. While I understand you may not plan to return, we hope you might reconsider in the future, and we would welcome the opportunity to provide a much better experience.Thank you again for sharing your feedback.
