Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The check in process was a terrible experience. It is located about 10 minutes away from the unit.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Team Townhouse St. Moritz, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback. We’re sorry to hear that you did not like our check-in process. At Townhouse all our guest relations are done exclusively online. We do not have a reception desk and our guests have to complete online check-in process. We understand that it is not a most convenient process for everyone, that is why everyone can find information on our website on how we run Townhouse. Guest satisfaction is extremely important for us, and for some guests booking a more traditional hotel service accommodation is a better option than our Townhouse studios where everything has to be done online.We are sending you kind regards from St. Moritz.
par un voyageur
Wouldn't recommend
Publié le 8 sept. 2024 sur HotelsOn the positive the room was clean, the bed comfortable, nice bathroom and came with a kitchen. It's situated directly across the lake from the train station with great walks starting just along the street. It wasn't so good on the little things that you would normally expect; no hand soap, face wash, shampoo, conditioner, tea, coffee, etc. Personally, given that it came with a kitchen, I would expect a few basics items such as condiments and paper towels. If you were planning on cooking then you would literally have to buy everything. The check-in process is a bit of a joke. You'll get an email with a document attached with a link to a video. First look for a Lidl on the west side of town, then in a back alley behind it find a door, there's a machine where you scan a code and all being well you get issued a key. The room is then a 10 minute walk from there. If your phone runs out of power or you have any issues with roaming data then you're sleeping on a park bench. There's no reception or any way of directly talking to someone. Whilst your at Lidl buy some special red bin liners because you have to use those and they're not supplied. You're also expected to put out your rubbish. Also be careful that the pictures are of the larger rooms with balconies, not all rooms are that nice. Overall the place could have been really nice but far too many corners have been cut in my opinion.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Team Townhouse N.26, Gestion de l’hôtel
Dear David,Thank you for sharing your feedback. We’re sorry to heat that your experience at Townhouse N.26 did not completely meet your expectations. We acknowledge all our guest comments.We would like to mention that, due to Expedia and Hotels.com online platform limitations, we are unable to provide full property description. However, we have a detailed website with all the information about our studios, including photos and floor plans, which we encourage our guests to explore for a more complete understanding of our property. While we understand everyone’s experience is subjective and different, we always welcome constructive feedback to help us improve.We are sending you kind regards from St. Moritz.
par un voyageur
Fraudsters
Publié le 24 juin 2024 sur HotelsArrived at accommodation but no-one there to check us in & had to go to another hotel and pay for another stay. N.26 claimed to have sent email with check-in instructions prior but I have not been able to locate said email. Plus if there was an issue they could have rang! very poor- take your money and run. They cancelled the booking on the day of our arrival meaning to ensure we would get no refund. Absolute fraudsters
par un voyageur
Publié le 18 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Team Townhouse N.26, Gestion de l’hôtel
Dear Alana,Thank you for your rating. We hope you enjoyed your time in St. Moritz.
par un voyageur
환상 속의 고요
Publié le 27 mai 2024 sur Hotels리셉션 데스크가 없어서 체크인이 힘들었지만 방이 매우 청결하고 조용했어요. 부엌 시설이 잘 갖춰져 있습니다. 근처 호수 경치는 생모리츠의 모든 것을 담고 있었습니다.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Townhouse N.26, Gestion de l’hôtel
Dear Mi Keum,Thank you for your review. Townhouse N.26 is indeed not a hotel, we do not have a reception desk and we do not provide in-person service. Our guests have to do everything online and collect the keys from the key dispenser kiosk located at our sister property, Townhouse N.9.Since Townhouse is managed so differently, we are very transparent when we describe our business, so that guests can make a right decision if our studios are the right fit for them. All information can be found on our webiste.We appreciate your feedback and are delighted to hear you liked your studio and you enjoyed your time in St. Moritz.
par un voyageur
Publié le 6 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mai 2024 par Team Townhouse St. Moritz, Gestion de l’hôtel
Dear Ozayrah, Thank you for giving Townhouse N.26 10 stars for your recent stay. We appreciate it :)
par un voyageur
Publié le 20 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Townhouse St. Moritz, Gestion de l’hôtel
Dear Charles, thank you for leaving 8 stars for your recent stay in Townhouse N.26. We hope you enjoyed St. Moritz and will rent a studio in Townhouse again in the future.
par un voyageur
Publié le 22 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2023 par Townhouse St. Moritz, Gestion de l’hôtel
Thank you Miriam for your 5 stars :)
par un voyageur
Sauber und ruhig
Publié le 3 juill. 2023 sur HotelsUnterkunft war äußerst sauber. Leider sehr wenig Geschirr vorhanden. Keine Kaffeemaschine. Und das Vorhandensein von Mülleimern in Küche und Bad sind nicht nachvollziehbar da wir unser Müll mitnehmen sollten. Somit haben wir eine Tüte benutzt.
Commentaires de Gestion de l’hôtel
3 juill. 2023 par Townhouse St. Moritz, Gestion de l’hôtel
Liebe Natascha,Wir danken Ihnen für Ihr Feedback. Unsere Studios sind nur mit den wichtigsten Küchenutensilien und Geschirr für maximal 2 Gäste ausgestattet. Was den Mülleimer betrifft, so gibt es in jeder Küche einen großen Mülleimer unter der Spüle. Wir hoffen, dass Sie auch bei Ihrer nächsten Reise nach St.Moritz wieder ein Studio im Townhouse buchen werden.Freundliche Grüsse,Townhouse St. Moritz
par un voyageur
Publié le 24 août 2022 sur Hotels
