Ratings based on 542 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Expedia
Our room wasn't ready when we checked in and there are a lot of hidden fees when you go to check out. $30 charge each day for water and an umbrella on the beach that we didn't know that we had access to.
Comment from Hotel Management
Sep. 23, 2024 by GM, Hotel Management
Dear Gretchen, Thank you for choosing us. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided; I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Kerri Green, GM
by A traveller from Jacksonville
Posted Sep. 21, 2024 on Expedia
Didn’t like every other day cleaning. With the beach and pool we at least needed new towels daily. Rough parking if you get back late.
Comment from Hotel Management
Sep. 22, 2024 by GM, Hotel Management
Dear LEO, We know that housekeeping service is important and personal. Daily service is available on request. As always, if you have specific requests, we will do our best to honor those. Best, Kerri Green, GM
by A traveller
Posted Sep. 20, 2024 on Expedia
Comment from Hotel Management
Oct. 21, 2024 by Mackritis , Hotel Management
Thank you for taking the time to submit a glowing review. We hope to see you in the future!
by A traveller
Posted Sep. 19, 2024 on Expedia
Thanks for a great stay!
by A traveller
Posted Sep. 17, 2024 on Expedia
There were a unexpected charge when you get into the check in at the front desk of 30 and a 100 dollar hold on your card .
Comment from Hotel Management
Sep. 18, 2024 by GM, Hotel Management
Dear Tai, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry if this was not effectively communicated. We appreciate your feedback and hope to see you back soon. Best, Kerri Green, GM
by A traveller
Posted Sep. 12, 2024 on Hotels
Beautiful area… beach amazing
Great pool area and lots of great restaurants
Comment from Hotel Management
Sep. 13, 2024 by GM, Hotel Management
Dear Claire, Thank you for choosing us for your visit to St. Pete Beach! We love knowing you enjoyed our pool and beautiful area. Please visit us again soon. Best, Kerri Green, GM
by A traveller
Posted Sep. 11, 2024 on Expedia
It was a nice resort facility in a fantastic location.
Comment from Hotel Management
Sep. 12, 2024 by GM, Hotel Management
Dear Bradley, I’m so glad you enjoyed our location and amenities! Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Kerri Green, GM
by A traveller
Posted Sep. 9, 2024 on Expedia
Awesome Hotel
Comment from Hotel Management
Sep. 10, 2024 by GM, Hotel Management
Dear Maurizio, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Kerri Green, GM
by A traveller
Posted Sep. 8, 2024 on Expedia
Too expensive
Comment from Hotel Management
Sep. 9, 2024 by GM, Hotel Management
Dear Eduardo, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Kerri Green, GM
by A traveller
Posted Sep. 8, 2024 on Expedia
This property is overpriced.
Tv no working
Elevator no working
Noisy air conditioning in room. It is hard to sleep
No water pressure in shower
Clogged sink at bathroom
Breakfast took long time to be served
You will be charge with hidden fees at checkout
Most of the rooms does not face the ocean
Comment from Hotel Management
Sep. 9, 2024 by GM, Hotel Management
Dear Eduardo, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Kerri Green, GM
