Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Hotel smells musky and stale. Beds were horrible. Giant ridge down the middle, precenting us from sleeping without falling against each other constantly.
Bathrooms are tiny and pretty hard to use. Not worth the savings of a cheap room.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Ponce de Leon Hotel, Gestion de l’hôtel
Cole We are very sorry that you had a bad experience with us.I will personally review all the issues with the staff in charge to address them immediately.We apologize.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Elizabeth,Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. We hope you ll consider giving us another chance in the future.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Worst and most dirty hotel EVER
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Gizem, Gestion de l’hôtel
Dear Claus,Thank you for choosing to stay with us. We appreciate your feedback and are truly sorry to hear that your experience was not up to the standard we aim to provide. Our goal is to ensure every guest has an enjoyable and comfortable stay, and we regret that we missed the mark during your visit.We sincerely hope you’ll consider giving us another opportunity to deliver the high-quality service we’re known for.We look forward to the possibility of welcoming you back soon.Kind regards,
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Dan,Thank you for choosing to stay with usThank you for taking the time to provide your feedback regarding your recent stay. I’m sorry to hear that your experience did not meet your expectations and that you rated us a 2 out of 10.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.
par un voyageur de burbank
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Joseph,Thank you for choosing to stay with us! Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.
par un voyageur
Basic Services Lacking
Publié le 28 sept. 2024 sur HotelsRoom is fine. Didn’t expect it to be 5 Star, but there’s no hot water & TV doesn’t work on a consistent basis. Room not serviced even though we put a doorknob hanger request out.
We think we should get a discount on the room. Hot water & TV are basic services we expect.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Christina,Thank you for sharing your feedback regarding your recent stay with us. I’m sorry to hear about the issues you encountered with the hot water and the television, as well as the lack of room service despite your request.We strive to provide our guests with a comfortable and enjoyable experience, and it’s clear we fell short during your visit. Please know that I take your concerns seriously and will address them with our maintenance and housekeeping teams to ensure these issues are resolved.Regarding your request for a discount, I would be happy to offer you discount on your stay as a gesture of goodwill. We appreciate your understanding and patience, and we hope to provide you with a better experience in the future.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
No internet room smelled liked animals
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Floyd,Thank you for sharing your feedback regarding your recent stay. I am truly sorry to learn that you rated us 1 out of 5 and that your experience did not meet your expectations. Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Probably wouldn’t have been my first choice but after being evacuated from Indian Rocks Beach due to Hurricane Helene, it was a fair option.
The room was dated & more furniture would of been helpful but it was in a good location.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Lorraine,Thank you for sharing your experience during your recent stay with us. I appreciate your understanding in choosing our hotel after being evacuated due to Hurricane Helene.I’m glad to hear that you found our location convenient. However, I apologize that the room did not meet your expectations in terms of furnishings and overall condition. Your feedback is invaluable, and I will share it with our team as we continuously strive to improve our guest experience.If you have any further suggestions or concerns, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back in the future under better circumstances.Thank you again for your feedback, and I wish you all the best.Warm regards,
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Patrick,Thank you for choosing to stay with us! We appreciate your feedback and hope you had a pleasant experience. If you could take a moment to rate your stay, it would help us improve our services for future guests.We look forward to welcoming you back soon!Best regards,
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The hotel was average, we stay only one night but our original room had no air conditioning, smell in the elevator, lobby and room was moldy and misty and smelled of cigarettes.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Ponce de Leon Hotel Team, Gestion de l’hôtel
Dear Polly,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered during your visit. It is concerning to hear about the lack of air conditioning and the unpleasant odors in your room and common areas.Please know that your comments are taken seriously, and we will address these matters with our maintenance and housekeeping teams immediately. We strive to provide a comfortable environment for all our guests, and I regret that we fell short during your stay.Thank you again for your valuable input, and I hope to have the chance to welcome you back for a much-improved experience in the future.
