Note fondée sur 947 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
91 % des clients le recommandent
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 7 janv. 2022 sur Hotels
Chambre correcte mais lit extrêmement dur. La piscine est en réalité une patogoire et n’est pas entretenue. Le bar sur le toit offre une vue magnifique. Ça ne vaut pas le prix….
Commentaires de Gestion de l’hôtel
7 janv. 2022 par The Hotel Zamora Management Team, Gestion de l’hôtel
Thank you for staying with us and we hope to welcome you back in the future. Cheers!
3 sur 5
par un voyageur

Disappointed

Publié le 27 sept. 2019 sur Hotels
Room was not ready when we arrived. OK it can happen..but when finally we got our room it was in the street side and not channel side. The man at reception told us it was a Waterview room as it was in Ocean side, but believe me no view on the ocean only street, be careful when you book! We finally were given a real Waterview room. Rooms are OK not a big fan of the decoration but it is a question of taste. Insulation in our room was far from good. Swimming pool OK but small. Beach club 10 min walk nice but you have to pay $18.75 if you want an umbrella. Hotel fees are very high but there are not a lot of services offered... Think this hotel could be really good but there is a big lack of organisation and attention to details.
Commentaires de Gestion de l’hôtel
4 oct. 2019 par IamBrejonZamora, Gestion de l’hôtel
Dear Anne-Catherine, Thank you kindly for choosing The Hotel Zamora for your travel needs. We are sorry to see that you had anything but the best experience with us. We have and will work on correcting those concerns. We hope you will allow us the opportunity in the near future to make this experience up to you. We thank you for your feedback as this helps enhance the levels of service we provide for future stays. Best Regards, Brejon
4 sur 5
par un voyageur

Publié le 23 août 2019 sur Hotels
Nous avons réservé l’ho zamora en pensant qu’il était pour 5 personnes, hors leur lit d’appoint est catastrophique. Mon fils a très mal dormi les 4 nuits que nous avons passé. Pour le ménage , c’ est le strict minimum, ils ne passe pas l’aspirateur tous les jours . Le personnel est très sympathique
Commentaires de Gestion de l’hôtel
8 oct. 2019 par The Hotel Zamora, Gestion de l’hôtel
Thank you for your review. We look forward to your return.
5 sur 5
par un voyageur

Publié le 30 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
30 mars 2019 par IAmBrejonZamora, Gestion de l’hôtel
Dear Guest, Thank you for your great review. We look forward to your future return. See you soon Brejon
5 sur 5
par un voyageur

Publié le 21 août 2024 sur Expedia
Happy and Friendly Service. Excellent Room. Great place! Great location!
Commentaires de Gestion de l’hôtel
21 août 2024 par Wendy, Gestion de l’hôtel
Thank you, william, for the perfect 5 out of 5 score. We are thrilled that you loved the service, room, hotel, and location. Safe travels and come back soon!
5 sur 5
par un voyageur

Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Wendy, Gestion de l’hôtel
Thank you for the perfect score!
1 sur 5
par un voyageur

Publié le 9 août 2024 sur Expedia
The morning staff was no help trying to tell me why i am paying 79 dollars after i paid for my hotel room. There Ants on the balcony and the shower pressure was weak and it was hard for it to get hot water. They also lied saying that they serve breakfast.But then they say that you have to pay for breakfast
Commentaires de Gestion de l’hôtel
10 août 2024 par The Hotel Zamora, Gestion de l’hôtel
Dear Dexter,Thank you for taking the time to share your feedback. I am sorry to hear about the issues you experienced during your stay. Please know that we are addressing these issues with our team to ensure that future guests do not encounter similar problems. Best,Gilbert BolivarHotel General Manager
3 sur 5
par un voyageur

Still under renovation

Publié le 8 août 2024 sur Hotels
In and out of the hotel from parking was odd. The staff was nice but difficult to communicate with. The room was very nice but even after we asked for a late checkout, housekeeping was pushing to get us out.
1 sur 5
par un voyageur

Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par The Hotel Zamora, Gestion de l’hôtel
Dear Margaret,We are sorry to hear that your experience was not up to your expectations. We would love to hear more information about your experience. Please reach out to our front desk at your earliest convenience.Best,Gilbert BolivarHotel General Manager
4 sur 5
par un voyageur

Publié le 31 juill. 2024 sur Expedia
The property was under construction so the exterior had equipment and supplies in pods and the reception area was a temporary desk. The downside to our stay was the fact that the employees did not inform us of the umbrella and beach chairs provided, bikes and kayaks were included to use until day before checkout . Actually we found out from a guest staying here. No info was given about the internal restaurant nor rooftop bar until we saw signs. Our room was nice, clean and comfortable however the staff seriously needs to work on communicating with the guests informing them what is offered during their stay.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par The Hotel Zamora, Gestion de l’hôtel
Dear JoAnn,We are truly sorry to hear about the oversight regarding our amenity list. It is important to us that our guests have all the information they need to make the most of their stay. I apologize for any inconvenience this may have caused. We will make sure that the front desk team knows the complete list of amenities. Thank you for bringing this to our attention we appreciate you understanding. Safe Travels,Gilbert BolivarHotel General Manager
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