Note fondée sur 974 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2023 par Operations Manager, Gestion de l’hôtel
Thank you so much for staying with us! We truly appreciate your feedback and hope to see you back with us soon!
par un voyageur
Publié le 5 août 2023 sur Expedia
la piscine en bord de plage très belle et pratique! Chambre bien rénovée et bel endroit aussi pour la vue sur le coucher de soleil !
Commentaires de Gestion de l’hôtel
16 août 2023 par Operations Manager, Gestion de l’hôtel
Thank you so much for staying with us! We are so glad that you had such a great time, and we can't wait to welcome you back!
par un voyageur
Publié le 5 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2022 par Operations Manager, Gestion de l’hôtel
Thank you so much for staying with us! We truly appreciate your feedback and hope to see you back with us soon!
par un voyageur
Publié le 24 mai 2022 sur Expedia
par un voyageur
Publié le 30 août 2024
Commentaires de Gestion de l’hôtel
31 août 2024 par Operations Manager, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at the Thunderbird. We look forward to welcoming you back soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
No elevator in the separate suites area. Bugs in the shower. Hair in the bed sheets. Floors weren't swept.
Commentaires de Gestion de l’hôtel
17 août 2024 par Operations Manager, Gestion de l’hôtel
Hi Leila, thank you for sharing your feedback with us. We're sorry to hear about your experience in our suites area. We take cleanliness very seriously and will address the issues you mentioned with our housekeeping team. Your concerns are important to us and we will work hard to make improvements. We appreciate you bringing this to our attention.
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Operations Manager, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at the Thunderbird. We look forward to welcoming you back soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Rooms were clean. Comfortable plenty of towels. 2 pools were nice. Right off the beach. Able to walk to shops and dining. Staff were nice and helpful.
Commentaires de Gestion de l’hôtel
18 août 2024 par Operations Manager, Gestion de l’hôtel
Hi Dani, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our clean rooms, comfortable amenities, and convenient location near the beach and local shops. It is always our goal to provide exceptional service, and we are glad that our staff could assist you during your stay. We appreciate your feedback and hope to welcome you back for another great experience soon!
par un voyageur
Think twice
Publié le 16 août 2024 sur HotelsI will definitely think twice before staying at this resort in the future.
The positives: The location and beach access is great. The live music near the pool area is great.
The not so good: We found multiple bugs in our room. The tv in the bedroom did not work. The tv in the living room area had cracks in the screen. We had issues with and noticed others have issues with the pool area attendants. The resort has a policy of not allowing coolers in the pool area, but they do allow them along the wall surrounding the pool area. When we were told of the policy of no coolers in pool area we moved our cooler along the wall but were told we couldn't put OUR cooler there because it was not by OUR room. After talking to front desk we were allowed to have cooler along the wall. We also noticed other guests have other issues with the same pool area attendant. Upon checkout we were not even asked how our stay was, just took the keys and said we were good to go.
As a side note, front lobby area is currently under renovations, which i can understand, however they did not have very good signage guiding guests to new "lobby" area on 2nd floor.
For these reasons, we will definitely THINK TWICE before staying at the Thunderbird Resort again.
Commentaires de Gestion de l’hôtel
16 août 2024 par Operations Manager, Gestion de l’hôtel
We appreciate you taking the time to provide feedback on your recent stay at Thunderbird. We're glad to hear you enjoyed our central location, pool patio, and helpful staff. We apologize for the issues you experienced with the room cleanliness and odor. Your comments are valuable to us as we strive to improve our guest experience. We hope you consider staying with us again in the future. Thank you for choosing Thunderbird for your visit to Treasure Island.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Operations Manager, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at the Thunderbird. We look forward to welcoming you back soon!
