Note fondée sur 746 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2024
Tv keeps messing up. Need better pillows bathroom was cold you have to leave door open to have heat in the bathroom.
Commentaires de Gestion de l’hôtel
15 janv. 2025 par Gary, Gestion de l’hôtel
Sorry for the inconvenience. Thank you for the review.
par un voyageur de Glen Ellyn
Publié le 19 oct. 2024 sur Expedia
VERY clean and well maintained for the price. I’m never quite sure what to expect when staying at these former corporately owned hotels, but this one is worth it! No pool, but if you’re looking for a CLEAN, QUIET place to relax and sleep, this is the place.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Recordo Rediresponse Specialist, Gestion de l’hôtel
Hey Julie,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 5/5 score and comments regarding your recent stay at the Red Roof Inn St Robert - Ft Leonard Wood. I'm happy you were pleased with how clean and quiet our property is. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Betty,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur de Glen Ellyn
Publié le 7 oct. 2024 sur Expedia
I travel between states every week and this is the only place I will stay at. No screaming children only quiet business people. No pool! That cuts down on a lot of families.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Julie, Everyone here at the Red Roof Inn St Robert - Ft Leonard Wood was proud to see your 5/5 score. I am happy that our quietness met your travel needs. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Room was very dusty look like it had never been dusted. The bed did not have a boxspring. It had two twin mattresses under a queen which both were extremely dirty staffing was not so friendly when you brought those up, they were kind of like well you’ve already paid. What do you want us to do about it, do not recommend staying here. Please save yourself.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Tasha, Thank you for taking the time to tell us details about your experience at the Red Roof Inn St Robert - Ft Leonard Wood. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
THE AREA IS GREAT FOR EASY DINING AND CLOSE TO THE BASE...
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Ricardo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Cole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Delia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Robert - Ft Leonard Wood and I felt great seeing your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Clean rooms polite staff.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I stood for hours waiting to get a key.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Roobens,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Robert - Ft Leonard Wood. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding having to to stand for hours waiting for a key; please allow me to express my sincerest apologies. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
