Note fondée sur 741 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2024
Tv keeps messing up. Need better pillows bathroom was cold you have to leave door open to have heat in the bathroom.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Cole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Delia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Robert - Ft Leonard Wood and I felt great seeing your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Clean rooms polite staff.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I stood for hours waiting to get a key.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Roobens,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Robert - Ft Leonard Wood. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding having to to stand for hours waiting for a key; please allow me to express my sincerest apologies. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Light coming around in the door, Bathroom counter look like it was falling off, Shower head hard to move. One end of the table was broken. at 1 time.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Kelly,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn St Robert - Ft Leonard Wood. I'm sorry to hear that your stay fell short due to a faulty counter, a broken table, along with the other highlighted issues. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Shanna, We at the RED ROOF INN ST ROBERT - FT LEONARD WOOD are saddened by your poor scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Kelly. The staff and I at the Red Roof Inn St Robert - Ft Leonard Wood appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Expedia
it was really quiet and just the environment was really nice.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Valentina,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn St Robert - Ft Leonard Wood. It's great to see you liked our nice and quiet environment, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
