Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Stay
Publié le 25 déc. 2024 sur HomeAwayGlynn Cottage accommodated us well. It is an ideal location and roomy enough for multi generational group — lots of privacy.
par un voyageur
Nice proximity to the beach but not clean
Publié le 23 sept. 2024 sur HomeAwayThe kitchen was infested with roaches. The walls had food spills and the furniture had multiple stains. The living room rug was so filthy, we rolled it up to keep the baby from playing on it. There were 5 lights with blown bulbs. The downstairs and master bedroom fans did not work properly. There was mold in the master bath ceiling and the back door lock was broken.we will not rent from them again.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Angela. We sincerely apologize for the disappointment. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Beware!
Publié le 5 sept. 2024 sur HomeAwayThe house was spacious. The indoor furniture was acceptable. The outdoor furniture had some broken pieces. The local manager was argumentative. The house had german roaches.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par VrboOwner, Gestion de l’hôtel
Shannon, thank you so much for taking the time to provide your feedback. We sincerely apologize for the issues that you encountered during your stay with us. The comfort and satisfaction of our guests are our priorities, and the experience you had is certainly not commonplace. We have made our local team aware of your maintenance concerns, and they will work diligently to address them appropriately. We hope to have another chance to impress you in the future!
par un voyageur
Find a different house
Publié le 27 juill. 2024 sur HomeAwayLocation, beach and pool were fantastic. Bedrooms/bathrooms were all clean. Layout/space of the house was great. Nice washer/dryer.
Walls, furniture, and vents were filthy. We didn’t sit as a family in the family room bc the furniture was so dirty. There isn’t much deck furniture to enjoy any of the decks. We had family close by and could spend time at their house, luckily. Rent your own beach chairs - the ones provided are in disrepair. We didn’t have sinks that drained in the master and the main level of the house was 91 degrees when we checked in. The cleaning people were still there when we arrived at 4:30 and tried calling the property manager for us so we could speak directly with them. They wouldn’t speak to us and instead texted us. After hours of no solution, and multiple calls, we called VRBO to assist. Once we did that, we were able to speak with someone and the air conditioning was eventually fixed that evening. We rent 3-4 properties per year and have never had issues like this before - I would not rent another home managed by Vacasa.
Commentaires de Gestion de l’hôtel
12 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Lovely house
Publié le 14 avr. 2024 sur HomeAwayStayed in this house last year and loved it. This year it is evident that house needs some TLC, such as grout broken in shower, dusty ceiling fans and bathroom vents, and roaches in the kitchen cabinets. Please put out some bait and remedy this problem.
par un voyageur
Retreat
Publié le 27 févr. 2024 sur HomeAwayAs advertised. Clean and spacious. Had our church staff retreat there and open areas and multiple bedrooms and options were perfect fit. Great location to the beach for breaks. Will be back in this little corner of St Simons in the future!
par un voyageur de Kannapolis nv
Running toilet
Publié le 20 févr. 2024 sur HomeAwayI called on Sat when we realized that one of the toilets was constantly running. I was told it would be handled. It wasn’t, so I called Sunday morning about it has received no reply. I also reported on Monday.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Lin. Thank you for providing us with this valuable feedback. We apologize for the issue you had with the toilet. We appreciate you bringing your concern to our attention and giving us the opportunity to look into it and address it. Our local operations manager was able to check on the issue. They were able to fix the toilet. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Glynn Cottage
Publié le 30 janv. 2024 sur HomeAwayGreat, beautiful location, but found that mattress pad revealed old stains after stripping bed as host requested. Intense cleaning needed throughout. Floors needed deep mopping, we don’t wear our shoes inside and our socks were filthy. Furniture throughout also needed cleaning. Pictures can be deceiving. Beautiful location!
Management not willing to reimburse cleaning fee due to my reporting of issues upon day of leaving.
Lesson learned: read other reviewer comments.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de Atlanta, USA
Great choice!
Publié le 19 déc. 2023 sur HomeAwayBeautiful property with lots of space and light. Check in was very easy.
par un voyageur
Very nice.
Publié le 16 nov. 2023 sur HomeAwayGreat location.
