Note fondée sur 696 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Services, Gestion de l’hôtel
Good evening, Joshua! We greatly appreciate your positive rating. We hope to have the opportunity to welcome you back again soon!
par un voyageur
Eh. Wouldn't stay again.
Publié le 28 juill. 2024 sur HotelsWhen we arrived we were placed in a room that was already occupied. We were then moved into another room that had a weird musty smell. The room never cooled down. The ceiling in the bathroom was leaking and rusted and had visible mold by the air vent, that did not work.
The pool was the highlight of the stay. Everything else was lacking. We won't be back.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Gestion de l’hôtel
Good morning!Thank you for taking the time to share your feedback. We apologize for the misunderstanding you have experienced during check-in. Please be assured that we are addressing your concerns with our maintenance and housekeeping teams to ensure they are resolved promptly. Your feedback is crucial in helping us improve, and we are committed to making the necessary changes to prevent similar issues in the future.On a positive note, we are glad to hear that you enjoyed the pool. We truly appreciate your feedback and hope that you might consider giving us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 22 juill. 2024
Awesome resort! Will definitely be back!
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Guest Services , Gestion de l’hôtel
Good morning, Khalil!Thank you for your fantastic review! We are thrilled that you had an awesome experience at our resort. It means a lot to us that you enjoyed your stay so much that you're planning to return.We look forward to welcoming you back and exceeding your expectations once again!
par un voyageur
Publié le 16 juill. 2024 sur Hotels
It was decent for a short getaway
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Guest Services , Gestion de l’hôtel
Good morning, Ryan!Thank you for sharing your feedback with us. We're glad to hear that you found your stay with us decent for your short getaway. We strive to provide a comfortable and enjoyable experience for all our guests, whether they're here for a quick escape or a longer stay. We hope to welcome you back in the future!
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Gestion de l’hôtel
Good morning, Caroline! We appreciate your review! We hope to have the opportunity to welcome you back again!
par un voyageur
Find another place to stay on the island, please…
Publié le 24 juin 2024 sur HotelsNot even close to being worth the money. These are the reasons why?
Rooms not cleaned daily thus no clean towels
Garbage thrown next to door not picked up for two days
Shampoo dispenser not checked thus empty
Golf course closed for the two days I stayed with no notice.
Hot water did not stay hot for more than five minutes
Front desk person had no idea of the wedding festivities when twenty people were staying on premises.
Front desk personnel didn’t even know when their restaurant closed.
Very very disappointed. Not worth the money I paid. Stay away…..
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Gestion de l’hôtel
Good morning, Doug! Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are important to us. Our team is reviewing our housekeeping protocols to ensure that all rooms are serviced daily and that amenities are replenished promptly. Additionally, we are addressing the issue with garbage collection to prevent any future lapses.Regarding the golf course, we apologize for not notifying you in advance about its closure due to airigation. We are also investigating the hot water issue and the lack of information from our front desk staff. It is essential that our staff are well-informed about all aspects of our property, including local events and restaurant hours, and we will provide additional training to ensure this. Thank you again for bringing these matters to our attention. We genuinely value your feedback and hope to have the opportunity to provide you with a much improved experience in the future.
par un voyageur
Publié le 20 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Gestion de l’hôtel
Good morning, Bret! Thank you for choosing to stay with us at Sea Palms Resort! We can't wait to welcome you back!
par un voyageur de Sherman
Publié le 17 juin 2024 sur Expedia
The staff was excellent, and the food was very good.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Guest services , Gestion de l’hôtel
Good morning, James!Thank you for taking the time to share your feedback with us. We're delighted that you had an excellent experience with our staff and enjoyed the delicious food during your stay. Providing exceptional service and culinary delights are top priorities for us, and we're thrilled that we could meet your expectations. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another memorable visit soon!
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Gestion de l’hôtel
Good morning, Jean-Marc! We appreciate your review! We hope to welcome you back soon!
par un voyageur
Publié le 15 juin 2024 sur Expedia
The rooms
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Gestion de l’hôtel
Good morning, Mark! Thank you for your feedback. We are so happy to hear you enjoyed the rooms. We look forward to seeing you again!
