Note fondée sur 210 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,0 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The office was hard to find. There should be a sign to let people know where the office is.
Commentaires de Gestion de l’hôtel
6 août 2024 par Management, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback!Although the front desk location is sent with our welcome message, we thank you for your suggestion and will inquire with the property management if signage is allowed.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
We really enjoyed staying at Sapphire Beach. We loved the beach and view. The rooms were clean and well kept. I was disappointed with the men running the bar. At times they were rude, and they over charged us for our drinks.
Commentaires de Gestion de l’hôtel
6 août 2024 par Management, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay. The bar is independently operated, and we will pass your review on to their management.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Upon check-in we were given room in building A which was a huge disappointment. The room and the furniture looked as though it hadn't been updated for decades. I would describe it as musty, as though nobody had occupied that room for weeks, maybe months. Also, after many attempts to use the TV, it did not work. We asked management to move us to a different room. Finally at the end of the day (after about 2 or 3 visits to the office) we were moved to a room in building B, which was a huge improvement. The room was updated, and we particularly enjoyed being right on the beach. However, one complaint about this room is that the bed was absolutely awful! I don't think the mattress has been changed for years! The beach is very nice, but since it is also a public beach it gets very crowded when the cruise ships are in port. The pool is in a beautiful location but when we were there the bar/restaurant, (not sure what it was) was under construction, so that took away from the beauty of it. The upscale restaurant was very nice, but pricey. The bar served casual food and pizza which was pretty good. The area is not walkable, so we had to pay $24 roundtrip (for 2 people) for a taxi to the grocery store which was only about 1.5 miles away.
Commentaires de Gestion de l’hôtel
6 août 2024 par Management, Gestion de l’hôtel
Thank you for your review. We are sorry you were not happy with the first unit and that we were able to move you to a unit more to your liking. With a room move, it sometimes takes a few hours to prepare for occupancy. Thank you for your patience while we prepared the room for you. Yours was the first complaint we received about the bed in that unit, and we will address that with the owner. Once again, thank you for you feedback.
par un voyageur
Publié le 8 juin 2024 sur Expedia
Place was gross had bed bugs and ants coming out of the sink and power went out like 15 times and all of our food in the fridge went bad the beach was beautiful but the room was pretty gross had a good few but can’t get over all the bugs that were in there
Commentaires de Gestion de l’hôtel
8 juin 2024 par Management, Gestion de l’hôtel
We understand the power situation was very inconvenient. It was an island-wide issue over which we had no prior knowledge or control. When you expressed that you might want to checkout early due to the rotation of power on the island, we did, in fact, offer credit for any nights not stayed. However, you choose not to leave and you never mentioned any bugs while you were inhouse. We take bed bugs very seriously and can confirm there are none in that unit. Again, the only complaint we received from you during your 4 night stay was about the power situation.
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juin 2024 par Management, Gestion de l’hôtel
Thank you for your review! We are glad you enjoyed your stay and we appreciate your feedback!
par un voyageur
Publié le 21 mai 2024 sur Expedia
the lower level rooms air currently are not very good
par un voyageur
St.Thomas M&D Trip
Publié le 16 mai 2024 sur HotelsWeather was amazing...spent lots of time relaxing at the beach! The scenery was breathtaking. We met folks from various places across the U.S....frìendly and interesting! This experience is one that enhances our book of life's memories.
Commentaires de Gestion de l’hôtel
17 mai 2024 par Bonita, Administrator, Gestion de l’hôtel
Thank you so much for your review! We are happy you enjoyed your stay and appreciate your feedback!
par un voyageur
Publié le 11 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juin 2024 par Management, Gestion de l’hôtel
Thank you so much for your review! We are happy you enjoyed your stay and we appreciate your feedback!
par un voyageur
Bad mattreses
Publié le 11 mai 2024 sur HotelsAll the mattresses both on the beds and fold outs were in awe full shape. Could feel the springs.
Commentaires de Gestion de l’hôtel
11 mai 2024 par Bonita, Gestion de l’hôtel
Thank you for the review and the feedback. We appreciate the critique and will report this immediately.
par un voyageur
Publié le 9 mai 2024 sur Expedia
Everyone there was friendly and helpful
Commentaires de Gestion de l’hôtel
9 mai 2024 par Bonita, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback. We will be sure to share with the staff!
