Note fondée sur 231 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
2,9 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de trois rivieres
Publié le 22 avr. 2018 sur Expedia
2h30 pour récupérer la clé de la chambre car après 18h il n’y a plus personne à l’office. Heureusement que expédia à un service irréprochable vis à vis du client.
Comme il n’y a rien sur le site ou presque, il faut prévoir nourriture et boissons si on arrive tard et surtout le café du matin car au snack bar du site à 2$50 la petite tasse , ça reste vite en travers de la gorge.
A part ces petits désagréments, le site et les chambres sont très correctes.
par un voyageur
Publié le 6 août 2024 sur Expedia
The only thing good about this property is that it is close to the beach, nothing works, ac wasn'tworking,could not get internet services , phone line to call front desk not working, and more
Commentaires de Gestion de l’hôtel
6 août 2024 par Management, Gestion de l’hôtel
We apologize that the property did not meet your expectations. Unfortunately during your visit there was an issue with the internet service provider that was being addressed. We had no prior knowledge. Because you were a late arrival, we were informed about the AC the next morning and sent someone to reset it. Again, we apologize for the inconvenience.
par un voyageur de San Juan, Puerto Rico
Publié le 29 juill. 2024 sur Expedia
Feel like home ambient
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Management, Gestion de l’hôtel
Thank you so much for your review! We appreciate your feedback and are glad you enjoyed your stay!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
I would recommend staying here if you want to be in the Sapphire Bay Area. Our room was very nice and spacious and included a patio that overlooked the marina. My only complaint with the room was that the bathroom door didn’t open or close easily due to the wood being warped. The property included beach access and restaurant options; I’d like to in particular call out Sudi’s Bar and Grille for being a great breakfast choice. The swimming pool area is decent but could use a little TLC. I also wasn’t very happy with my check-in as the person we worked with did not greet us warmly or provide us with much information. There’s not much to do in the immediate area other than the beach, so be prepared to have a rental or use a taxi. Luckily the latter is very easy to catch as there was always one around.
Commentaires de Gestion de l’hôtel
6 août 2024 par Management, Gestion de l’hôtel
We are glad you enjoyed the unit. Thank you for the note about the bathroom door. We will address it right away. We will report the issues with the pool to the responsible party.
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Management, Gestion de l’hôtel
Thank you for your review! We greatly appreciate your feedback and will be sure to share with the staff.
par un voyageur
Lovely stay
Publié le 6 juill. 2024 sur HotelsGreat stay, the only thing I see wrong is that there's no bell man available to pick you up if you need assistance, also theirs no cable in the room just in case you don't know to use the apps on the smart tv
Commentaires de Gestion de l’hôtel
6 juill. 2024 par management, Gestion de l’hôtel
Thank you for your review and the critique! We appreciate your feedback!
par un voyageur
Publié le 2 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Management, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback!
par un voyageur
No Power thanks WAPA!
Publié le 26 juin 2024 sur HotelsThe Island lost power three times!! I had to sleep in my car to get air conditioning!
TWO CRAZY!!
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Management, Gestion de l’hôtel
We are sorry you experienced power outages during your stay.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Beautiful views, right on the beach
Commentaires de Gestion de l’hôtel
4 juin 2024 par Management, Gestion de l’hôtel
Thank you so much for your review! We are glad you enjoyed your stay and appreciate your feedback.
par un voyageur
Publié le 1 juin 2024 sur Expedia
So I get to the resort and the taxi drops me off at the bar where i can chill and enjoThe beach
The Bartender said if I show him my (hotel) email to register. I just took as he didn't know rude but whatever.
Then he kept on insisting I show thim this email.
I asked when is check in as (why are you busting my chops check in aint for 3 more hours)
His response was I don't know when check in you may this you may that. I took this as a racist dog whistle. I took it he felt I didn't belong there. And he wasnt gonna offer any assistance until I prove to him I'm actually guest.
I wasn't asking I was confirming when check in was.
AND WHEN I READ THE EMAIL NOWHERE DID IT SAY YOU HAVE TO SHOW IT TO THE BARTENDER TO RECIEVE SERVICE.
It said all people check in to A202 etc etc
Commentaires de Gestion de l’hôtel
4 juin 2024 par Management, Gestion de l’hôtel
Thank you for your review. You are so right that you did not owe the bartender any explanation Our apologies for the rude treatment. All business entities on the Sapphire Beach and Sapphire Village properties are independently operated. Please reply with the specific bar so we can report this to the appropriate manager. We hope you enjoyed the unit and the property and your stay.
