Ratings based on 873 Guest Reviews

Hear it directly from our travellers
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller from erskine

Posted Oct. 13, 2024 on Expedia
Comment from Hotel Management
Oct. 15, 2024 by Tina, Hotel Management
Thanks so much for the great review - team swan xx
4 out of 5
by A traveller

Posted Oct. 12, 2024 on Expedia
Parking is an issue. Your sat nav tells you have arrived but if you miss the side street, to the car park, you have to go round again, we found it after asking several prople, and he drew a map for us.
Comment from Hotel Management
Oct. 15, 2024 by Tina, Hotel Management
Sorry to hear this - our directions can be found on our website.Team Swan xx
4 out of 5
by A traveller

Posted Oct. 12, 2024 on Hotels
Comment from Hotel Management
Oct. 15, 2024 by Tina, Hotel Management
Thanks for the review xx
3 out of 5
by A traveller

Posted Oct. 11, 2024 on Expedia
Comment from Hotel Management
Oct. 15, 2024 by Tina, Hotel Management
Many Thanks x
5 out of 5
by A traveller

Posted Oct. 11, 2024 on Expedia
Lovely old building, staff were super helpful. Room comfortable and hotel in a great location.
Comment from Hotel Management
Oct. 15, 2024 by Tina, Hotel Management
Thanks for the lovely review and we hope to see you again xx
4 out of 5
by A traveller

Birthday stay

Posted Oct. 9, 2024 on Hotels
This was a birthday celebration stay. The staff were very helpful and the accomodation good. Our only disappointment was that the birthday meal took nearly one our for our main course and a good half hour for our desserts. It was a Saturday evening but we had booked for 6.30pm.
Comment from Hotel Management
Oct. 15, 2024 by Tina, Hotel Management
I will look into this further - I am very sorry to hear this - Team Swan xx
5 out of 5
by A traveller

Great staff and look out for the live music nights

Posted Oct. 7, 2024 on Hotels
Staff are amazing. Rooms have character. Rooms facing the street are a little noisy in summer when you have open the windows but apart from that lovely.
Comment from Hotel Management
Oct. 10, 2024 by Team Swan, Hotel Management
So pleased to hear about your stay.We hope to see you again
5 out of 5
by A traveller

Posted Oct. 6, 2024 on Expedia
the convenience and the friendly staff food was excellent
Comment from Hotel Management
Oct. 10, 2024 by Team Swan, Hotel Management
We are so pleased you enjoyed your visit to The Swan Hotel!
5 out of 5
by A traveller

Posted Oct. 5, 2024 on Expedia
A gem of a hotel in the center. Quirky decor and great staff who go above and beyond
Comment from Hotel Management
Oct. 10, 2024 by Team Swan, Hotel Management
We're glad you had such a wonderful experience with us!Hope to see you again
4 out of 5
by A traveller

Posted Oct. 4, 2024 on Expedia
Comment from Hotel Management
Oct. 4, 2024 by Tina, Hotel Management
Thanks for your review