2/10 – Terrible
David B.
24 oct. 2024
Points faibles : Propreté
Nightmare First Time VRBO Booking
Booked a month in advance. I emailed the host with no response, first indication there was a problem. Was supposed to receive check in instructions three days before trip and nothing. I emailed, texted and left voice messages with the host however, all went unanswered. I contacted VRBO the day before I was to leave and they couldn't get ahold of the host either. I was told to wait until the day of arrival until 3pm then contact VRBO. I called VRBO and no success in contacting host. Fast forward, I had a 12 hour drive from Canada to Bridgeport CT and I was FORCED to call VRBO 7 times, yes 7, during my trip. During the 7 calls, I was hung up on and made to wait on hold for almost 3 hours during the drive. With 5 persons in my group, and no confirmation of a place to stay, this created a great deal of stress for all of us. I HAD TO ARGUE with 6 different people until I demanded to speak with a supervisor. I finally was able to speak with a nice lady by the name of Zyrel who booked us a hotel stay for the first night. We ended up staying at the hotel for the entire trip as I didn't want to have to search for a new place wasting my vacation doing so. My main ISSUE is I shouldn't have to argue with VRBO to ensure a place to stay when the issue was NOT my fault. This is why VRBO charges a fee when booking, to cover the cost for issues like mine but don't make your customers call 7 times and have to argue to find a place to stay, the day of arrival. Unacceptable!!
David B.
Séjour de 3 nuits en octobre 2024