The place was very nice, but the owners made it a misserable experience. We had many flight delays, like most others over the weekend, and our luggage was delayed getting to us. United asked where they could deliver our luggage when it arrived at BDL, and we gave the address for the AirB&B. This location is two hours from the airport. Out of courtsey, we let the owners know that we would have our luggage being dropped at the house. Immediately, the owners let us know that we could not do this, as it stated in the contract, "No Package Deliveries." They then keep texting in a harrasing manner even after we explained that this is our luggage, not a random package. The response was disrespectful and rude. We were told that if our luggage was delivered at the house, then we would need to pack up and leave Immediately. We called United three times (multiple hours on hold) and asked them to call first, to arrange the delivery of the luggage at another location in town. Long story short and much frustration, the United driver ended up in the driveway at the AirB&B with our luggage. When we came to the delivery drivers vehicle, and the owners walking down the driveway the lady began yelling/scolding in a harsh way, telling us and the driver, this is their address and that we cannot have the luggage dropped here, it's against their policy. I asked the driver to take it down the street in order to retrieve it. I have never been treated so poorly, and I would never recommend this place.