Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice, rustic cottage, but…
Publié le 1 oct. 2024 sur HomeAwayI wasn’t pleased to arrive after many delays with flights and car rental to find that I couldn’t manage the lockbox, either one. Though I got a quick response when I called the number provided, there was an 11/2 wait to get into the property. I texted with someone several times, and it was finally suggested that perhaps the codes were reversed. Ultimately, they were, and after numerous tries, I finally did get in. It wasn’t easily managed though. Even though I was assured that someone was on their way to help me, they never arrived. I bought a few groceries on the way in so that I could heat up something after a long, long day. There was no microwave, and no directions on how to use the gas stove. I couldn’t get it to light. Thankfully, I had some crackers that I had bought in the airport! I bought creamer for coffee in the morning, because all VRBO‘s supply some kind of coffee or a coffee maker. Yes, there was a coffee maker, but no coffee. The woodstove was disconnected, and the thermostat didn’t work so there was no heat. It was a rainy, cold night. I tried to make the best of things by having a hot bath in the beautiful clawfoot bathtub, but the hot water only lasted for 10 minutes which translates to 4 inches of warm water in the tub. I am not happy, and no refunds have been offered to me, even after communicating my displeasure to the agency.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Amy. Thank you for providing us with this valuable feedback. We are truly sorry to hear about the challenges you faced during your arrival and stay. It sounds like you had a very frustrating experience, especially after a long day of travel. We can understand how disappointing it must have been to deal with the lockbox issues, the delayed assistance, and the lack of essential amenities like a microwave and coffee supplies. We appreciate you bringing these concerns to our attention, and we want to assure you that your feedback is important to us. We will document your experience and escalate these issues to our local operations manager to ensure they are addressed. Regarding the heating and hot water issues, we understand how uncomfortable that must have been, especially on a cold, rainy night. We will also look into the status of the woodstove and thermostat to ensure they are functioning properly for future guests. Thank you for your patience, and I hope we can work towards a better experience for you in the future.
par un voyageur
It was great but the text message said that the WiFi pw was in the room and I could not find it.
Publié le 19 juill. 2024 sur HomeAwayvery nice!
par un voyageur de Royal Oak, MI
Marina waterview
Publié le 22 mai 2023 sur HomeAwayPretty cottage, broken picnic table outside, could use better mattress, minor housekeeping issues-Vacasa took care of. Vicious dog in area, my dog was attacked by an unleashed owners dog, which ruined stay there.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the broken items and missed clean. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope that the compensation provided shows our willingness to make things right. We hope to have the opportunity to better serve you in the future.
par un voyageur
Upgrades
Publié le 8 juill. 2022 sur HomeAwayNo coffee maker . Fridge door broke no microwave . Mattress upgrade .small creature comforts add up
