Ratings based on 185 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024 on Wotif
Comment from Hotel Management
Apr. 10, 2024 by Park Manager, Hotel Management
Thank you for taking the time to review our Park Annette. If you would like to share any further details on your rating, we'd love to hear from you at info@big4stanley.com.au. Thank you
by A traveller
Posted Mar. 17, 2024 on Expedia
Great location, right on the beach. Nice holiday park. Staff very friendly. Nice cabin with kitchen facilities. Small bathroom with good shower, but very badly placed hairdryer. Guest laundry with a lot of dryers and a few washers. Also has clothes lines. Very quiet at night.
Comment from Hotel Management
Jun. 26, 2024 by Management, Hotel Management
Thank you for your review! We’re delighted to hear that you enjoyed our great location right on the beach and found our holiday park to your liking. It’s wonderful to know that our friendly staff and well-equipped cabins made your stay comfortable.We appreciate your feedback regarding the hairdryer placement and will look into improving this for future guests. It’s also great to hear that our guest laundry facilities met your needs. We're glad you found the park quiet and peaceful at night.
by A traveller
Posted Mar. 3, 2024 on Expedia
Great facilities at an affordable price
Comment from Hotel Management
Apr. 10, 2024 by Park Manager, Hotel Management
Thank you, Anne for your great review. We are happy that you enjoyed your stay with us and found our prices affordable. Kind regards
by A traveller
Posted Mar. 2, 2024 on Wotif
We are staying in a cabin which is very well built and extra clean; all appliances, crockery & cutlery of good quality, comfortable beds, extra blankets, lovely linen. Best caravan park cabin we’ve ever stayed in. Supermarket within easy walking distance and lots of places to dine. Beautiful old town with retained heritage.
Comment from Hotel Management
Apr. 10, 2024 by Park Manager, Hotel Management
Wow Kerry! Thank you for your glowing review, we think our park is the best too! We hope to see you again next time. regards
by A traveller
Posted Feb. 26, 2024 on Lastminute
The cabin was very comfortable. Loved that my son and i both had a queen bed.
One negative. I couldnt get the oven to work.
Otherwise it was perfect.
Comment from Hotel Management
Apr. 10, 2024 by Park Manager, Hotel Management
Thanks for the 5/5 review Roslyn, we are happy you both enjoyed your stay. We do have an after-hours buzzer if you have issues with your oven for example. We will check into that oven though. Thank you
by A traveller
Posted Feb. 26, 2024 on Wotif
Basickley it was ok good family accommodation but the cutlery plats and others were not clean carpet if you walked around in bear feet your feet were black other wise beds etc clean and tidy
Comment from Hotel Management
Apr. 10, 2024 by Park Manager, Hotel Management
Thank you for taking the time to review the Cabin. We are so pleased you have rated 5 out of 5. We will check into the carpet in your cabin as that is most unusual. Once again, we thank you for your review.
by A traveller
Posted Feb. 22, 2024 on Wotif
Didn't feel there was value for what we paid
Comment from Hotel Management
Apr. 10, 2024 by Park Manager, Hotel Management
Thank you for review Elizabeth, we do appreciate your feedback regarding our pricing. We do offer special rates at various times of the year, and for longer stays of 2 nights or more, or direct bookings. Once again, we appreciate your feedback and take this onboard. Kind regards
by A traveller
Posted Jan. 18, 2024 on Wotif
I don’t mind staying in dated accomodation as long as it’s clean and maintained, but the cabin we stayed in had not been properly cleaned in a long time.
The floor was sticky and filthy. Surfaces were dirty. The fridge was mucky.
And the oven and hot plate unit desperately needed updating.
Otherwise, the location was brilliant, services were great, it was fairly quite, the bed was comfy and it had most things we needed.
I would just suggest to the managers that they put more effort into their cleaning of the cabins otherwise they will not have returning travellers. It wasn’t a good look.
Comment from Hotel Management
Jun. 26, 2024 by Management, Hotel Management
Thank you for your candid feedback. We sincerely apologise for the cleanliness issues you experienced during your stay. Maintaining a clean and well-maintained environment is a top priority for us, and we regret that we fell short in this instance. Your comments have been shared with our housekeeping team to ensure immediate improvements.We are glad to hear that you enjoyed our location, services, and amenities, and found the bed comfortable. We appreciate your suggestion and will certainly put more effort into the cleaning and maintenance of our cabins to ensure a better experience for our guests.We hope you will consider giving us another chance in the future to provide you with the quality stay you deserve. Thank you for bringing this to our attention.
by A traveller from Tsujigado
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jun. 26, 2024 by Management, Hotel Management
Thank you for your positive review Jerome, we re so glad that you enjoyed your stay.
by A traveller
Posted Dec. 26, 2023 on Expedia
Comment from Hotel Management
Jun. 26, 2024 by Management, Hotel Management
Thank you Peter for your 5/5 review Jerome, we re so glad that you enjoyed your stay.
