Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Would stay right away from this one.
No one there at reception. Which was ok as we were told the day before where to find the key.
As soon as we opened the room we were literally smacked in the face with the smell of mould, after finding black mould over the bathroom blind and woodwork, we attempted to air the place out and go for a drive. Did not help that smell had impregnated everything. Not wanting to stay at this accommodation being asthmatic this could definitely be an issue. After talking to the owner about the issue found her rude and unhelpful. Eventually we managed to get the caretaker to come to the cabin and inspect it himself, he said he was a smoker and may not smell it but agreed it also smelt badly. We also showed him the mouldy blind.
We contacted our booking agent who called the owner, who then denied any issues with the room. End of story, we left, out of pocket and had to find alternate accommodation at 5pm with a young child in tow.
Very disappointed and I will be reporting this business to the hotels association.
Save you money and health give this one a miss!
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Carolyn, Gestion de l’hôtel
We are totally disappointed with your false comments, firstly we were not contacted until close to 6pm, you stated 5pm.we promptly sent a service agent to help you the response from the service agent was your complaints are unjustifiable you could not be reasoned with or helped. We take pride in this unique lakeside accommodation and personally do the cleaning with 35 years' experience. This accommodation receives brilliant reviews and is regularly booked, with heat pumps used through the winter months keeping the rooms aired. warm and Mould resistant. Close up video of this accommodation is available on YouTube, for people to ignore your derogatory comments and like many other satisfied customers, discover this unique accommodation experience for themselves.
par un voyageur
Amazing experience
Publié le 20 juill. 2024 sur HotelsIt was an amazing experience and the location cannot be better. I will totally return when I go to Tasmania again. The views are wonderful and the sky at night with the milky way is something that I will never forget.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Carolyn, Gestion de l’hôtel
That is Awesome! thank you, we would love to have you back again
par un voyageur
Publié le 8 juin 2024 sur Wotif
An absolutely delightful cabin loved our stay.
Commentaires de Gestion de l’hôtel
9 juin 2024 par Carolyn, Gestion de l’hôtel
Thank you, Tricia we loved having you stay with us and thank you for the great review
par un voyageur
Publié le 30 avr. 2024 sur Expedia
The property was unique and we thoroughly enjoyed our stay.
Commentaires de Gestion de l’hôtel
9 juin 2024 par Carolyn, Gestion de l’hôtel
Thank you for your review, we loved having you stay with us
par un voyageur
Publié le 20 mars 2024 sur Hotels
par un voyageur
Highly recommend!
Publié le 2 janv. 2024 sur HotelsA great get away spot for family and kids, lots to explore and very comfortable cozy accomodation!!!
par un voyageur de Lenah Valley
Publié le 28 déc. 2023 sur Expedia
par un voyageur
Publié le 9 déc. 2023 sur Wotif
par un voyageur
Publié le 4 déc. 2023 sur Lastminute
A lovely quaint little quiet cabin with lovely views of the lake. Could have had a wardrobe in the bedroom to hang up some clothes.
par un voyageur
Publié le 13 oct. 2023 sur Wotif
Lovely quaint accommodation in keeping with the beautiful surroundings
