Avis The Ark Stanley

It was lovely meeting you both - thank you for your kind review. Yes, our location is surely special with the great water views and being in close proximity to the town centre, but it's magical to see the little penguins on your walk back home of an evening. We are happy to know you enjoyed your stay with us. All the best, Christer and Rhonda

Glad you enjoyed your stay Terry. Happy travels. Rhonda and Christer.

Thank you. It was lovely meeting you both and we hope you had a productive stay in the area. All the best, Christer and Rhonda

Lovely meeting you both! Thanks for your review. Happy travels. Christer and Rhonda

Thank you Jeremy. Happy travels.

Thank you William. Glad you enjoyed your stay. All the best, Christer and Rhonda

Thank you Graeme for your lovely words. We wish you happy travels. Rhonda and Christer.

It's unfortunate William you did not entirely enjoy your stay with us, but I am really quite at a loss to understand why you consider I was unfriendly and unhappy as you did not book direct with us. The fact of the matter is; it is only the guest who receives the benefit of booking direct, we receive the same remuneration whether the booking is made direct or not. Furthermore, we treat all guests equally no matter the source of the booking; often including early check in and/or late check out when possible, a free upgrade when available, and a complimentary bottle of wine (which you received, as you might recall). While you did request an earlier breakfast for your last morning, we explained it was not possible due to the logistics of prepping food for forty minutes prior to the kitchen opening, and subsequently cooking for 10 people. On the rare occasion a guest needs to be off early, we never fail to offer to provide a full complement of breakfast provisions for self-catering. Unfortunately, you declined this offer without further explanation, and as such we were unable to serve you prior to the kitchen opening. When we opened the kitchen at 8am we noted you were in the dining area along with another couple. You served yourselves at the continental counter and I considered I was being polite by allowing 5 minutes for you to enjoy that portion of breakfast before seving your eggs. In the meantime the other couple were served their full breakfast, as they were not partaking of the continental section, so they were having their breakfast at the same time as you commenced yours. There was no deliberate or conscious intention there, just genuine efforts to do the best I could. We wish you happy and safe travels.