Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
cabin view
Publié le 4 déc. 2024 sur HomeAwayBeautiful scenery nice cabin had a few issues washing machine didn’t work food left in the microwave from previous persons now sticking up on the steps, causing a pitch point to foot towels left in the dryer not finished put away and a loose floor vent causing a trip hazard was all reported to the after hours person and a maintenance person came out couldn’t fix the washer did fix the nail couldn’t fix the vent and we cleaned out the microwave and folded the towels tried reaching to Leon time hours haven’t heard back didn’t notify the after hours which referred me back to the daytime hours
Commentaires de Gestion de l’hôtel
18 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us and for letting us know of issues during your stay. We apologize for any inconvenience you experienced during your stay.
par un voyageur
Peaceful
Publié le 5 sept. 2024 sur HomeAwayPeaceful area. Very nice cabin.
par un voyageur
Beautiful areaea and home
Publié le 28 mai 2024 sur HomeAwayI myself clean rentals and this was not very clean. Haur in bath tub/shower and hadn't been swept well at all. And the little touches would have been nice, such as coffee, and toiletries. Jo we brought our own. But little things will make for return stays. The view is amazing!
Commentaires de Gestion de l’hôtel
11 juin 2024 par VrboOwner, Gestion de l’hôtel
We are sorry that the cabin wasn't as clean as expected. We are speaking to housekeeping concerning this. We are pleased that you enjoyed the view. We will take into consideration your suggestion for 'more personal touches'.
par un voyageur
Publié le 27 mars 2024 sur Expedia
par un voyageur de Cincinnati, USA
Beautiful Property, Poor Communication & Customer Service
Publié le 28 sept. 2023 sur HomeAwayIt’s unfortunate that I have to leave a low rating because the property itself is beautiful and the setting is stunning but the communication of management and the customer service is lacking to say the least.
The check-in process was unnecessarily complicated and tedious. I put the street address provided in the listing in my GPS only to discover upon arrival that the GPS cannot take you to the exact address. I call the host and explain the situation and she tells me that I need to check in first at the office that is a 30-minute drive away (there was no mention of this in the arrival instructions). Then I find out that the cabin can only be accessed with an off roading vehicle (in the listing it only says at the very bottom that a 4-wheel drive may be necessary—that is an understatement). My group had to haul all of our things by hand up an incredibly steep hill to the cabin (had we known that we would have had to do that in advance, we would have packed very differently).
All this being said, after we got settled in, we had a great time at the cabin and thoroughly enjoyed the stunning scenery. Everything was great for the rest of the stay.
Then after arriving home, I discover that we left some
items in the cabin, I write management about this and ask if I can pay for them to send the items to me, they respond with “we don’t care to send items so you’ll have to go to USPS and pay for a label and send us the label first”…wow so much for southern hospitality...
Commentaires de Gestion de l’hôtel
16 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for the feedback. We're glad that you enjoyed your time at the cabin. We are sorry for the miscommunication on checking in. Our listing is clear that a 4-wheel or all-wheel drive is required, not just recommended. The rental agreement that is agreed to when booking an item states that "we are not responsible for items left in cabins, but if guest sends a prepaid label we will ship them." We do not have a post office, UPS, or FedEx in this area to just pop into to send items from, which is why we ask for a prepaid label to be sent. The business owner did package the item and took it to the nearest post office and returned it at her cost.
par un voyageur
Great Cottage
Publié le 31 mars 2022 sur HomeAwayPerfect spot for a weekend getaway. No cell service! The only downside is that you can hear EVERYTHING upstairs.
par un voyageur
Peaceful
Publié le 14 nov. 2021 sur HomeAwayOur stay was wonderful! Definitely need 4x4 to get up to the cabin. Very spotty service once you get close to the cabin but the directions given by the owners are very accurate and easy to follow once off the highway.
par un voyageur
Loved it!
Publié le 8 nov. 2021 sur HomeAwayCabin was very nice and clean! Beautiful view. We ended up getting a decent cell signal (AT&T), which was a bonus for us! Driveway is no joke, but our Atlas Cross Sport made it up! Would definitely stay here again!!
par un voyageur
Heavens Gait was a very cosy comfortable log home cabin in the woods with wonderful view
Publié le 1 nov. 2021 sur HomeAwayThe property was very clean and well appointed for our weekend get away. We were very pleased with our experience
par un voyageur
Publié le 21 oct. 2021
