Note fondée sur 191 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jemish, Gestion de l’hôtel
Dear Jeffrey,Thank you for your positive rating! We're glad you enjoyed your stay overall. If there are specific areas where you think we could improve, please let us know.We appreciate your feedback and hope to provide you with an even better experience on your next visit.Looking forward to welcoming you back!
par un voyageur
Friendly and accommodating
Publié le 22 juin 2024 sur HotelsMy stay at Star City Inn & Suites was friendly,the lady that is over the place was very understanding to my situation, death situation and my dogs 2, I was given a ground floor room next too the outer door to make it easier on me physically. The air conditioner was Great! The bed was the most comfortable I have ever slept on. My step-brother even went out of his way to get a room at the hotel. The staff was very accommodating. if I'm ever this way again l will stay here again.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Jemish, Gestion de l’hôtel
Dear Debbie,Thank you for staying with us at Star City Inn & Suites AR and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories.Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Jemish, Gestion de l’hôtel
Dear Terry,Thank you for the 4-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.
par un voyageur
Publié le 8 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juin 2024 par Jemish, Gestion de l’hôtel
Dear Diego Della,Thank you for the 4-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.
par un voyageur
Publié le 5 mai 2024 sur Expedia
Pleasantly surprised with my stay. The price was excellent, but it’s a small town. My room was large, very clean and comfortable. A pleasant stay.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Jemish, Gestion de l’hôtel
Dear Joyce,Thank you for the stay and feedback. I'm overwhelmed by your words of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time.
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Jemish, Gestion de l’hôtel
Dear Wanda,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.
par un voyageur
Honest Review
Publié le 25 avr. 2024 sur HotelsI can vouch for previous reviews. Customer is telling the absolute truth. Soap dispensers are in fact always empty, room does smell like mildew, towels are stained, sheets are stained, tv's are extremely small, and most of the time the fridges are iced over. Owner in a previous review stated, of course he turns off the AC units when it's empty, would you leave it running at your house? Well, yes, yes you would. AC units are also dehumidifiers, the Mildew smell from the previous reviews makes perfect sense if he's turning off the units when empty. The fact that he doesn't understand this tells me he's a bad business man. As for a combative owner, I think we can all see that to be true. Who writes half a review in all caps? I agree with the original review from the previous customer, which when I read really wasn't worth banning them over. The hotel is not great, but not terrible. It's a good bargain for 60. However, they won't see my money again either after seeing how this ownership acts. Immaturity at it's finest. They were trying to help you, and you acted like a child and attacked them stating they couldn't afford your rates and brought roaches from their own home. What a tiny fella you must be.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Jemish, Gestion de l’hôtel
Dear Dustin,Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the amenities and hospitality based on your observations.
par un voyageur
Terrible Service
Publié le 24 avr. 2024 sur HotelsOwner continues to respond calling us liars. We'll keep posting more and more reviews. Nothing we have said is a lie. They are 100% turning breakers off to rooms not occupied for the AC Unit, then forgetting to turn them on when the guest checks in, ie, cutting costs. They 100% never refill the soap in the rooms. We have stayed in room 122 multiple times, and have yet to have any soap for a shower or to wash our hands. We actually run to dollar general everytime we stay because we know they won't have soap refilled. Their sheets are stained, the comforter smells like mildew, probably because they leave the AC off when not occupied, the walls are painted over and blemished, no attempt was made to repair, just a band aid. The shower rods are falling off the wall, the peep holes to rooms have toilet tissue stuffed in them because they are missing, the toilet paper is about the equivalent of 120 grit sandpaper, and the owners are cowards when confronted about any of it. Keep on responding, we have plenty of bookings in the past still requesting reviews. Lets not forget, you asked us to review it, just beause you don't like it doesn't mean its a lie. Denial, just as I stated in a previous review. Little man syndrome.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Jemish, Gestion de l’hôtel
Dear Elena,That room has more problems so why do you keep asking for the same room every time. So the last 15 times you didn't find anything till the hotel refused your services, it looks like your eyes are closed during your stay. AND AFTER HOTEL REFUSE SERVICES THEN YOUR WAS OPEN EYES. It looks like you brought everything from your home including the ROACHES and everything. If you see roaches in that room, why keep staying in that room 15 times??? Who would like to stay in that same room 15 times???? IF YOU ARE NOT AT YOUR HOME STILL YOU LEFT UTILITY ON ?????? THERE IS NO MAKE SENSE TO KEEP IT ON EMPTY ROOM UTILITY. YOU ARE NOT AFFORD OUR RATE THAT'S WHY OUR HOTEL IS NOT NICE TO YOU AND YOU ARE NOT DESERVE GOOD SERVICE. WE DESERVE GOOD CUSTOMERS NOT RUDE AND CHIP. WHO IS STAYING WITH US THEY KNOW HOW'S OUR SERVICE AND CLEANING SO YOUR REVIEW IS NOT MATTER TO OUR CUSTOMER THEY NOT DUMB THEY KNOW THE DIFFERENT A REAL REVIEW AND FAKE REVIEW. THANK YOU FOR YOUR FAKE REVIEW TO PEOPLE KNOW YOUR REALITY.
par un voyageur
Publié le 24 avr. 2024 sur Hotels
We ended up staying in Monticello, just 20 minutes down the road, after owner refused us service due to a negative review of his property. Best thing that could of happened. Was so nice sleeping in an actual room and not a roach motel. Be very careful before booking here. Read through the negative reviews. The owner is super combative with anyone providing feedback to improve the property. He is in denial. Vending Machines always empty, ice machine never works, owners live in motel so good luck getting any after hour help. They are cutting corners for profit at the expense of the patrons. The rooms are not cleaned thouroghly between guests. They are too cheap to hire anyone and do it themselves, and do it terribly. If they can save money, they will cut any corner necessary, and their property reflects that. Do yourself a favor and make the 20 minute trip to Monticello. You'll see the difference between effective ownership and terrible ownership. Star City Inn is run by a very immature individual. They spend more time defending themselves on reviews than managing their property.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Jemish, Gestion de l’hôtel
Dear Elena,We do not ban customers without any reason. you guys do not like property so Manager told you guys go somewhere else wherever you get really good service and your expectation. who ever provides you everything clean. If you do not like property, why try to stay at a hotel everytime. We ban it because you guys do not like property so why do you try to spend your VALUABLE money at a hotel. Manager already told you to stay at another hotel. Our regular customers already know how we give services and treat customers. Your reviews weren't honest as well. How much you lie on review you can be noticed. So why do you try to stay at our property every week?
par un voyageur
Grown Children Running the Place
Publié le 24 avr. 2024 sur HotelsHotels.com is investigating owner for banning travelers who leave negative reviews. Might not be able to book on Expedia soon. Hotels.com gave us compensation since owner acted like a spoiled child. Grow up. Constructive criticism helps you grow. Hope you strive to do better in the future my guy.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Jemish, Gestion de l’hôtel
Dear Elena,We do not ban customers without any reason. you guys do not like property so Manager told you guys go somewhere else wherever you get really good service and your expectation. who ever provides you everything clean. If you do not like property, why try to stay at a hotel everytime. We ban it because you guys do not like property so why do you try to spend your VALUABLE money at a hotel. Manager already told you to stay at another hotel. Our regular customers already know how we give services and treat customers. Your reviews weren't honest as well. How much you lie on review you can be noticed. So why do you try to stay at our property every week?
