Note fondée sur 483 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with a 2/10 rating. We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we would like to address them directly. Please reach out to us with more details about your stay so we can improve our services and ensure a better experience in the future. We appreciate your input and hope to have the opportunity to make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
The location is great and the staff are friendly and helpful.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear William,Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location and found our staff friendly and helpful. Your positive feedback means a lot to us, and it motivates our team to continue providing excellent service. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
This is most likely the worst hotel I've ever stayed at especially for the price. The rooms were filthy, stains on the bed and couch, piles of dirt and hair in the floor, the door did not have a safety lock, walls were dirty with paint chipped off all over and at least 1 roach in the bathroom. Ive been to much cheaper hotels that were cleaner and better taken care of. This place is more like a place you take or you could find a lady of the night. JUST HORRIBLE AND NASTY
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Randy,Thank you for sharing your experience, and I sincerely apologize for the issues you encountered during your stay. Your feedback about the cleanliness and safety concerns is extremely concerning and does not reflect our standards. We take these matters very seriously and will investigate immediately to address the situation. Your comments are crucial for our improvement, and we appreciate you bringing them to our attention. We hope you’ll consider giving us another chance in the future to provide you with a much better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Definitely needs more attention to the inferior walls ect.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeffrey,Thank you for your feedback. We appreciate you highlighting the need for more attention to the walls and overall maintenance. Your comments are valuable, and we will take them into consideration as we work to improve our property. We strive to provide a comfortable environment for our guests, and your insights help us identify areas for enhancement. Thank you for sharing your thoughts, and we hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
The walls had so much untouchable gunk on them it was horrifying!
Sheets fridge toilet all were filthy
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear DIANNE,Thank you for bringing these issues to our attention. We sincerely apologize for the unacceptable cleanliness of the walls, sheets, fridge, and toilet during your stay. This is not the standard we strive for, and we will address these concerns with our housekeeping team immediately. Your feedback is crucial in helping us improve our services and ensure a better experience for future guests. We appreciate you sharing your experience, and we hope to have the opportunity to provide you with a much better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
It was very nasty the room was gross
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Denise,Thank you for sharing your feedback. We sincerely apologize for the condition of your room, as this is far below our usual standards. Please know that we take your comments seriously and will be addressing this with our housekeeping team immediately. Your comfort and satisfaction are our top priorities, and we regret that we did not meet them during your stay. We hope you’ll give us another opportunity to provide a much-improved experience in the future.Sincerely,Hotel Manager
par un voyageur
Gross
Publié le 13 août 2024 sur HotelsGROSS!!! It was horrible. Nasty. Didn't feel safe. Cant believe I stayed the 8 hours I did. Never, ever stay here.
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Your feedback shows that there was a complete breakdown with the stay which is really worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
par un voyageur
DISGUSTING DISGUSTING DISGUSTING!! BED BUGS!!
Publié le 12 août 2024 sur HotelsThis place was disgusting we ended up getting a place to stay elsewhere. Rooms were dirty, had bed bugs, the property was dirty and trash overflowing. When we asked for a refund we were told they couldn’t accommodate that request.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the issues you encountered during your stay. We have taken note of your concerns and will conduct a thorough investigation. Guest feedback is very important to us, and we appreciate your understanding as we work to improve our services.Sincerely, Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jacklynn,Hello! We’re thrilled you enjoyed your stay with us! Our dedication to providing excellent service is our top priority, and your ten-star rating validates our hard work. We look forward to seeing you again in the near future!Sincerely, Hotel Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
The room was visibly dirty where the bathroom was the worst of it. Visible hair everywhere and the sink was dirty as well. The bed was so hard and lumpy i almost tried the love seat instead. Would not stay here again
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. We understand the importance of cleanliness and take your feedback seriously. We have shared your concerns with our housekeeping team to ensure that such issues are addressed immediately. We are committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
