Note fondée sur 489 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kristin,Thank you so much for your flawless perfect review! That you had a good time and that everything met your needs during your visit is fantastic to hear. We take great satisfaction in giving our visitors an unforgettable experience, and we're happy to hear that we were able to do so with you. We are forward to welcome you back and keep exceeding your expectations!Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kwayera,Thank you for your 6/10 rating. We appreciate your honest feedback and apologize for the issues that impacted your stay. If you have any suggestions on how we can improve, we'd love to hear them. Your input helps us enhance our services, and we hope to provide a better experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room was nasty. It had something black all over the ceiling, stains on the walls, stains on the towels & wash clothes, dirt all over the floor. After i took a showr, i wet my towel and mopped the floor so i could walk on it. The towel looked like i played in the mud it was so nasty. I didnt stay my 2nd night. I drove 9 hrs home because it was so nasty.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,We sincerely apologize for the unsatisfactory condition of your room during your stay. It’s unacceptable to hear about the cleanliness issues you encountered, and we are taking immediate action to address these concerns with our housekeeping team. Your experience is not reflective of our standards, and we deeply regret that it impacted your stay so severely. Thank you for bringing this to our attention, and we hope to have the chance to provide a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for your feedback and for taking the time to rate us 1/5. We sincerely apologize for the disappointing experience you had during your stay. Your concerns are very important to us, and we would like to understand more about what went wrong. If you could share specific details, it would help us address the issues and improve our services. We truly hope to have the opportunity to make things right and restore your faith in us.Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joe,We appreciate your feedback and for choosing us for your stay. We apologize for any dissatisfaction you may have experienced during your stay which led to your lower rating. It is important for us to understand more about what went wrong and how we can better our services and amenities. Your feedback is valuable to us and we strive to improve based on it. We hope you will give us an opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Not updated. Staff not friendly upon checkin.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jackie,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your check-in and the overall condition of the property. We strive to provide a welcoming environment and are disappointed to hear we fell short in this instance. Your comments will help us identify areas for improvement. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
It was ok for the price
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Richard,Thank you for your feedback! We're glad to hear that your stay met your expectations for the price. We continually strive to provide good value to our guests, and your input helps us improve. If you have any specific suggestions for enhancing your experience, please feel free to share. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with a 2/10 rating. We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we would like to address them directly. Please reach out to us with more details about your stay so we can improve our services and ensure a better experience in the future. We appreciate your input and hope to have the opportunity to make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
The location is great and the staff are friendly and helpful.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear William,Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location and found our staff friendly and helpful. Your positive feedback means a lot to us, and it motivates our team to continue providing excellent service. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
This is most likely the worst hotel I've ever stayed at especially for the price. The rooms were filthy, stains on the bed and couch, piles of dirt and hair in the floor, the door did not have a safety lock, walls were dirty with paint chipped off all over and at least 1 roach in the bathroom. Ive been to much cheaper hotels that were cleaner and better taken care of. This place is more like a place you take or you could find a lady of the night. JUST HORRIBLE AND NASTY
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Randy,Thank you for sharing your experience, and I sincerely apologize for the issues you encountered during your stay. Your feedback about the cleanliness and safety concerns is extremely concerning and does not reflect our standards. We take these matters very seriously and will investigate immediately to address the situation. Your comments are crucial for our improvement, and we appreciate you bringing them to our attention. We hope you’ll consider giving us another chance in the future to provide you with a much better experience.Sincerely, Hotel Manager