Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for the stellar five-star rating! Your appreciation puts a big smile on our faces. We can't wait to welcome you back for more fun and unforgettable moments! See you soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
I felt the resort was an excellent property. However little slights like towels were of a quality that was of a more lower rated hotel. The room service was not very good or prompt. One day our room wasn’t cleaned until 4:00pm another day at 3:00 pm. That is unacceptable. They constantly took away our extra towels and did not replace the extras. The shower/toilet area with being in the same space had us wiping up the floor each time the shower was used. They tried to be advanced with this but it really does not work.
The staff in general was excellent and helpful, although it was hard to communicate with them because of a language barrier.
When I tried to walk the path on the golf course I was told because of liability I was not able to. Therefore I had to walk outside the facility. Not a very good practice. I would just sign a liability waiver and walk at my own risk.
Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for taking the time to share your feedback and for your positive comments about our property and staff. We're glad to hear that you found our team helpful and the resort itself excellent.However, we’re sorry to hear about the issues you encountered with room service, housekeeping schedules, and the bathroom layout. These details are important, and we sincerely apologize for any inconvenience these may have caused during your stay. Your feedback about the towels and the room cleaning times will be shared with our housekeeping team to ensure we address these concerns promptly.We understand your frustration about not being able to walk on the golf course paths. We prioritize safety for all our guests, but we appreciate your suggestion about a liability waiver and will certainly consider this feedback for future improvements.Thank you again for your detailed feedback. It helps us to continually improve, and we hope to have the opportunity to provide you with a flawless experience on your next visit.
par un voyageur
Publié le 24 août 2024 sur Hotels
I thought this place was way overrated. Nobody there to open the door when you arrive with your luggage, nobody there to take your bags up to your room. Restaurant reservations made but the building it's in has multiple and there's no actual sign to let you know where you are so you end up trekking around. The waiter forgot to put our order in so we had to wait an hour after sitting down to get our entrees. The room was nice but it smelled slightly of smoke and looked right over the parking lot so anyone parking their car could see me unless I closed the curtains and walked around in the dark.
Outside of the resort, the area is very meh with some casinos near by. There wasn't much walking to do here which was a real shame given the proximity to the lake. Some of the walking paths are simply prohibited unless you are playing golf (which makes sense but is disappointing).
On the positive side, it was great to be able to walk right up to Lake Tahoe and sit on some chairs in relative peace and quiet, listening to the waves. The resort is clean and staff are polite and helpful.
The hotel itself is nice, don't get me wrong, but I wouldn't ever pay to go back here unless I wanted to play golf.
Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. While we're glad to hear that you found the resort clean and our staff polite and helpful, we're sorry to learn that your stay did not fully meet your expectations.We apologize for the lack of clarity regarding restaurant locations and the inconvenience with your dining experience. Your comments about signage and service delays will be shared with our team to ensure we make improvements. We’re also sorry to hear about the challenges with your room and view; we'll be reviewing this feedback to see how we can enhance guest comfort and privacy in those areas.Regarding the walking paths, we understand how frustrating it can be to have limited access. Our goal is always to ensure guest safety and maintain the quality of the golf course, but we appreciate your perspective and will look into ways to better communicate alternative walking options.We're happy you enjoyed the peaceful moments by the lake and hope that aspect provided some relaxation during your stay. Thank you again for your detailed feedback. We hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for your 8 out of 10 rating! We're glad to hear you had a positive experience with us. We always strive to provide the best possible stay for our guests, and we appreciate your feedback on how we can make your next visit even better. We hope to welcome you back soon and provide an even more memorable experience!
par un voyageur
Publié le 23 août 2024 sur Hotels
For the price, I thought this place was way overrated. Nobody there to open the door when you arrive with your luggage, nobody there to take your bags up to your room. Restaurant reservations made but the building it's in has multiple and there's no actual sign to let you know where you are so you end up trekking around. The waiter forgot to put our order in so we had to wait an hour after sitting down to get our entrees. The room was nice but it smelled slightly of smoke and looked right over the parking lot so anyone parking their car could see me unless I closed the curtains and walked around in the dark.
Outside of the resort, the area is very meh with some casinos near by. There wasn't much walking to do here which was a real shame given the proximity to the lake. Some of the walking paths are simply prohibited unless you are playing golf (which makes sense but is disappointing).
On the positive side, it was great to be able to walk right up to Lake Tahoe and sit on some chairs in relative peace and quiet, listening to the waves. The resort is clean and staff are polite and helpful.
The hotel itself is nice, don't get me wrong, but I wouldn't ever pay to go back here unless I wanted to play golf.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for sharing your detailed feedback. We truly appreciate your perspective and are sorry to hear that your experience didn't fully meet your expectations. Your comments about the service at arrival and the restaurant experience are valuable, and we will certainly address these areas with our team to ensure improvements.We understand how important it is to have clear signage, seamless dining experiences, and a room that fully meets your comfort needs. We're glad to hear that you enjoyed the peaceful lake access and found our team polite and helpful, and we’re sorry the room view and nearby walking options weren’t what you hoped for.Your insights are incredibly helpful as we strive to enhance the experience for all our guests, whether they’re here for golf or simply to relax by the lake. We hope you’ll consider giving us another chance to provide a more enjoyable stay in the future.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you so much for your 10 out of 10 rating! We're delighted to hear that you had a fantastic experience with us. Your feedback is incredibly rewarding, and it motivates our team to continue providing exceptional service. We can't wait to welcome you back for another perfect stay!
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t fully meet your expectations. We always strive to provide exceptional service and experiences for our guests, and we apologize for falling short during your stay.Your comments are important to us, and we would love to learn more about how we can improve. If there’s anything specific you’d like to share, please don’t hesitate to reach out directly to us at edgewood@edgewoodtahoe.com. We hope to have the opportunity to welcome you back and provide a much better experience in the future.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for your five-star review! We're thrilled to hear that you had a wonderful experience with us. Your review means the world to our team, and we're grateful for the opportunity to serve you. We look forward to welcoming you back for another exceptional stay soon!
par un voyageur
Publié le 19 août 2024 sur Hotels
Great property. I plan to make another visit next yr
Commentaires de Gestion de l’hôtel
29 août 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for giving us a 10 out of 10! We're thrilled to hear that you had a wonderful experience with us. Your kind words mean the world to our team, and we're grateful for the opportunity to serve you. We look forward to welcoming you back for another exceptional stay soon!
par un voyageur
Publié le 14 août 2024 sur Expedia
Absolutely no view, slow staffs/vallet, not answering the phone. Definitely not worth $1500
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Edgewood Tahoe, Gestion de l’hôtel
Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, especially regarding the view, service, and communication. This is certainly not the experience we strive to provide our guests. We would appreciate the opportunity to learn more and make things right. Please feel free to contact us directly so we can address your concerns. Thank you again for your review.
