Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Would give this property five stars but the elevator was still broken and climbing 4flights of stairs each time to get to our condo was draining. Love the condo, the location, and the cleanliness
par un voyageur
Publié le 22 juill. 2024 sur Expedia
par un voyageur
Elevator a major problem
Publié le 15 avr. 2024 sur HomeAwayLocation was great for ski in ski out with lift and ski rental in close walking distance.
Condo roomy and clean but could definitely use a little updating.
ELEVATOR OUT FOR 2 YEARS…MAJOR SAFETY PROBLEM. We had to lug suitcases up and down 6 flights of stairs. Same for groceries. We had to navigate stairs in full ski gear. There is obviously no concern for safety or convenience for guests. A temporary malfunction can be overlooked but this is a complete negligence. We will not be back.
par un voyageur
Great for the winter
Publié le 15 août 2023 sur HomeAwayThe place would have been great for winter. The elevator broken would not have been a big deal if the place was actually only 4 flights up, but it was on the top floor and more like the 6th floor up because of the slopped parking and the first two floors being a landing and shared space. The price for cleaning was also excessive as I didn't feel like looked like it had been professionally cleaned. We found an old sock in one of the rooms, the kitchen and the bathroom needed a little help as well. The pool was further away to the point we didn't go because we didn't want to have to walk there and then come back with all of our pool gear and have to carry it up 6 flights with two kids. It just was not ideal, especially for the price. Overall the inside of the place had a ton of space and was very hospitable. My kids like the bunkbeds. It was just very pricey for what you get. The winter would be great location, but summer was not ideal.
par un voyageur
Perfect location
Publié le 16 mars 2023 sur HomeAwayGreat place and awesome location. We knew in advance that the elevator was broken - it’s a huge hike up the stairs with gear and provisions so if you are not in awesome shape this is not the place for you. The stairs were treacherous.
par un voyageur
Heavenly Ski Vacay
Publié le 13 mars 2023 sur HomeAwayPerfect location for skiing the Nevada side of Heavenly. Rent a 4 wheel drive vehicle with snow tires (you will spend as much on ubers and taxis to get around). The steps were killer in ski gear, the elevator was not working (we understood that when we booked, but underestimated that the 4th floor is actually 6.5 flights to the apartment). We had plenty of room, the kitchen was well stocked with utensils and cookware. Our tv service was intermittent for the first few days (due to the enormous amounts of snow). The location is beautiful and perfect for the ski family. I would stay here again (after the elevator is fixed). Thank you for a great week.
Les Rhoads
par un voyageur de Simi Valley, California
Easy walk to Stagecoach lift
Publié le 27 janv. 2023 sur HomeAwayCondo is in the Stagecoach parking lot. When the Gondola is closed the most of the time Stagecoach is open! We got up everyday and walked right across the parking lot to ski all day. (2/3 days the Gondola was closed but it didn't matter for us!)
par un voyageur
Condo isn't like online description
Publié le 16 janv. 2023 sur HomeAwayPros:
1. The condo was big with three bedrooms and three bathrooms. The family room was large, the kitchen table was big and we were able to play board games comfortably. The family room tv is large.
2. The condo is close to the lift. The lift by us never had long lines and was the most likely to stay functioning, even in bad weather.
3. There was a generous amount of soap and shampoo.
4. The washer/dryer were new and large. This made it easy to wash ski clothes every day.
Cons:
1. The elevator is broken. There is no ski storage for the building or a rack to lock up our skis. If you rent equipment from Heavenly Lodge, they will store your equipment no charge.
3. The condo is on the parking lot for the Heavenly Lodge and Stagecoach Ski Lift. It is incredibly noisy all night long with snow plows and trucks.
4. The kitchen has newer appliances but old, broken cabinets and drawers. The pantry and garbage cabinets never stayed closed.
5. The bathrooms are partially redone, but the toilets are old and don’t flush well.
6. There is very low water pressure in kitchen sink which makes it hard to wash dishes.
7. There is only a partially covered parking spot so the back of our SUV (which is a must-have in the winter) had to be scraped off when it snowed. Since the parking spot is directly on the Heavenly parking lot, the snow plows pile the snow behind the cars, making it very hard to get out.
8. There is a huge draft coming from the window above the family room where the air conditioner is.
9. The internet is very slow and unreliable.
10. The king size bed is on the second floor in the room next to the bedroom with the bunk beds. This room has no closet and a tiny bathroom. It would make more sense to have the king bed upstairs in the bigger, more private bedroom with a closet and a nicer bathroom, and the queen bed on the second level.
Commentaires de Gestion de l’hôtel
6 févr. 2023 par VrboOwner, Gestion de l’hôtel
Hi Denise. Thank you for your feedback. We would like future renters to understand that your original complaint was only about the out of service elevator. We offered you free cancellation prior to your arrival once the HOA determined they will not be able to fix the elevator anymore until the new elevator is installed this spring. Rather than accept the free cancellation, you decided to stay, and later requested a $4000 refund solely due to a broken elevator which you were already made aware of well in advance of your trip.