Note fondée sur 206 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor
Publié le 9 mai 2022 sur HotelsPower outlets broke not enough towels toilet loose at base no phone. No breakfast
Commentaires de Gestion de l’hôtel
13 mai 2022 par General Manager, Gestion de l’hôtel
Dear Daniel,
It is unfortunate to hear that your experience with us failed to meet your expectations. Our team is dedicated to positive change and will be sure to keep all of your feedback in mind as we continue to improve.
par un voyageur
Publié le 11 avr. 2022 sur Hotels
Bathroom filthy
Commentaires de Gestion de l’hôtel
12 avr. 2022 par Anna, Gestion de l’hôtel
Thank you for taking the time to review our property. We are under going some upgrades and hope your next stay is satisfactory.
par un voyageur
Needs some TLC
Publié le 21 févr. 2022 sur HotelsI was running an ultramarathon and excited to have a warm place to sleep, but this place freaked me out. One of the locks on my door didn't work, there were little bugs, and the shower looked like it had not been cleaned in a while. The bed was comfortable and I actually slept well, but this place needs some upkeep.
Commentaires de Gestion de l’hôtel
25 févr. 2022 par General Manager, Gestion de l’hôtel
Dear Kathleen,
While we're happy to hear that you enjoyed our comfortable accommodations, we apologize for any unwanted pests or concerns over the upkeep of the property. We'll have our pest control team come down to give your room the attention it deserves so that we can ensure this doesn't happen again. Thank you, and we wish you all the best going forward.
par un voyageur
DO NOT STAT HERE!
Publié le 28 sept. 2021 sur HotelsOnline pictures are very deceiving! The pool has not been maintained in who knows how long, it is green and has long grass growing around the edges. The rooms are outdated, again not as shown in pictures. The rooms have dial up microwaves, the curtains are torn, the floors are absolutely disgusting (my clean feet turn black walking across them), the tub has stains and is a light black / gray on the floor of the tub. Absolutely disgusting, would rate negative if I could!
Commentaires de Gestion de l’hôtel
1 oct. 2021 par Anna, Gestion de l’hôtel
Dear Alison,
I apologize the property was not up to par when you checked-inn. I will make sure to share these pictures with associates and the proper authorities to get these problems situated. I appreciate you taking your time to give us feed back and alert us of what needs to be taken care of.
par un voyageur
Good value.
Publié le 27 sept. 2021 sur HotelsGood value. Very friendly and efficient check-in staff. Older hotel but room was clean and well accommodated. Limited amenities, but for the price that was ok. Excellent location.
Commentaires de Gestion de l’hôtel
1 oct. 2021 par Anna, Gestion de l’hôtel
We are glad you had pleasant stay Mr. Paul. Thank you for giving us an opportunity to accommodate you while visiting Statesboro!
par un voyageur
So so!
Publié le 25 août 2021 sur HotelsHotel room was cleaned & smelled clean. However, the little flying roaches came out at night. No breakfast. Pool was green & not in use- none of which was stated when booking. Staff was very friendly. Hotel needs some major upgrades.
Commentaires de Gestion de l’hôtel
31 août 2021 par Amna Tabassam , Gestion de l’hôtel
I apologize but due to Covid-19, delievery shortages/delays have forced us to close our pool and breakfast. We appreciate your feedback. Feed back allows us to improve our customer service thus improving our customer satisfaction.
par un voyageur
Publié le 14 août 2021 sur Expedia
They used the "Covid" excuse to not provide the breakfast that was listed on their site as included. (one of the reasons we chose the hotel.) No one answered the phone after countless calls to see if we could check in late from a long flight delay. Had to submit a message thru the Expedia site but no one contacted us. Sketchy area - very run down.
Commentaires de Gestion de l’hôtel
24 août 2021 par Guest Relations, Gestion de l’hôtel
Thank you for taking a moment to share your thoughts with us. At this time, we are operating with limited amenities in order to maintain a safe and comfortable environment, and we apologize that we were unable to offer you breakfast. It is also regrettable that a member of our team was not available when you called for assistance. That is certainly not like us, and we will use your feedback to ensure we're always available for our guests and putting our best foot forward. Thanks again for voicing your concerns, and we wish you well in your future travels.
par un voyageur
Publié le 14 août 2021 sur Expedia
Had reservations and they didn't fulfill it. Said they were over booked
Commentaires de Gestion de l’hôtel
24 août 2021 par Guest Relations, Gestion de l’hôtel
Thank you for taking the time to give us some feedback. We appreciate you booking our hotel; however, we apologize that we were not able to host you. Unfortunately, when booking through a third-party site, reservations do not always sync properly with our system. Should you be in the area again, we would be grateful for another chance to welcome you and demonstrate our true value.
par un voyageur
Publié le 12 août 2021 sur Hotels
most disgusting place i've ever stayed!! and someone stole something out of our room!! stay far away from this place
Commentaires de Gestion de l’hôtel
18 août 2021 par Guest Relations, Gestion de l’hôtel
Dear Cameron,
Thank you for making us aware of your concerns. Please accept our apologies if we let you down on this occasion. Our staff follows strict protocols to ensure items left behind are safely stored and duly returned to guests. Rest assured that your feedback has been noted and shared with our housekeeping team. We can't change the past, but we hope you'll consider allowing us to make amends for this sometime in the future.
par un voyageur
Publié le 11 août 2021 sur Hotels
