Ratings based on 367 Guest Reviews
Hear it directly from our travellers
2.2 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 30, 2024 on Expedia
The jetted tub could have been a little nicer/cleaner
Comment from Hotel Management
Oct. 2, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STATESBORO - UNIVERSITY. At Red Roof, it's good to know that you made us your choice of stay. However, regarding your comment of the jetted tub, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 24, 2024 on Expedia
This place should be shut down. The linens were soiled, the chair had black dirt all over it, the conditioner bottle was half used. The front door did not lock I had to put the table in front of it at night. There were no other vacant rooms in town for me to go to. I asked management to clean the room but they didn’t. Disgusting all around! Rooms look nothing like the pictures when reserving.
Comment from Hotel Management
Sep. 26, 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Heidi,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Statesboro - University. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the soiled linens, the dirty chair and the issue with the door is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 22, 2024 on Expedia
The first room was terrible. The bed linens were stained all over, dead bugs lying in the floor, spider webs literally on the bed and the table, and flooring was all messed up. Asked for another room and it was just as bad. There were live bugs in the second room they sent us to. We wound up getting another room at a different place because I refused for my children to stay in those poor conditions. We tried to talk to the attendant about getting our money back for at least the second night due to us not even staying there. They assured us they would work with us but would have to call Expedia to get the refund. Expedia said they would have to have approval from the hotel in order to process the refund and the hotel refused. Will never recommend this place to anyone and honestly couldn’t wait for Expedia to ask my opinion. Don’t stay here!
Comment from Hotel Management
Sep. 24, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Chadwick,Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion at the RED ROOF INN & SUITES STATESBORO - UNIVERSITY. You made mention of the stained linens, the dead bugs and the poor conditions described. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Unfortunately, our team does not have the authority to manage billing disputes directly. Rest assured your comments will be shared with management so the necessary actions can be taken. We encourage you to continue to contact the property directly to discuss the matter further and seek a resolution. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A traveller
Posted Sep. 15, 2024 on Expedia
At the property, once given our key, we went to the room, opened the door, and found a dirty room, including an unmade bed. We shut the door and went back to the office where the person at the desk said that was the only room left! We were given a refund and had to hunt for another room (oh, and did I mention this happened at 1:30 in the morning because there had been car trouble throughout our travel coming to town).
Comment from Hotel Management
Sep. 18, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with unclean room and unmade bed which hindered you from staying with us. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A traveller
Posted Sep. 7, 2024 on Hotels
I discovered a lot of pet hair on the floor and on the chair. The bathroom was not clean. The air conditioner barely operated and blew Luke Warm air as my trip was August 31st - September 2, 2024. I located a much better accommodation for my brief stay during this time period.
Comment from Hotel Management
Sep. 12, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Craig, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Statesboro - University. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room and the air conditioner which hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist
by A traveller
Posted Sep. 2, 2024 on Expedia
Outside the room was dirty - vending and ice machines were not operational, even smashed.
Inside room was dirty and smelly. Painted bathtub was peeling. Was bitten 4 times over night - not sure if fleas or bedbugs.
Comment from Hotel Management
Sep. 6, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Nancy. The staff and I at the Red Roof Inn & Suites Statesboro - University were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the uncleanliness, the smell mentioned and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Sep. 1, 2024 on Expedia
Room was very dirty, including mold in the bathtub, sink was clogged, tv remote was taped together and didnt work, hotel seems poorly managed
Comment from Hotel Management
Sep. 4, 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Samuel,Thank you for taking the time to tell us about your experience at the RED ROOF INN AND SUITES STATESBORO - UNIVERSITY. I am sorry that your experience did not meet your expectations due to the cleanliness of the room, the possible mold in the bathtub, and the other highlighted issues. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 23, 2024 on Expedia
Nasty place
Comment from Hotel Management
Aug. 26, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Doug,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AND SUITES STATESBORO - UNIVERSITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the place. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Aug. 23, 2024 on Expedia
No comment
Comment from Hotel Management
Aug. 23, 2024 by sunny, Hotel Management
Thank you for your review and hope to you soon.
by A traveller
Posted Aug. 19, 2024
I requested a refund, did not stay,
The beds were dirty , bad smell not clean.
The hotel put in for my refund, Please refund me.
Comment from Hotel Management
Aug. 23, 2024 by sunny, Hotel Management
I am sorry you had bad experience with our hotel. I will look into this matter. Thank you for your feedback
