Note fondée sur 353 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,5 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024
I requested a refund, did not stay,
The beds were dirty , bad smell not clean.
The hotel put in for my refund, Please refund me.
Commentaires de Gestion de l’hôtel
23 août 2024 par sunny, Gestion de l’hôtel
I am sorry you had bad experience with our hotel. I will look into this matter. Thank you for your feedback
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Kaitlin. The staff and I at the Red Roof Inn & Suites Statesboro - University were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 juill. 2024 sur Expedia
The property was adjacent to Sonic Drive-In and was very noisy. The unit had terrible flooring. The bathroom floor was wet.
The AC unit was very noisy.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Douglas,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Statesboro - University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise disturbance from the air conditioner, the bathroom flooring not being to your liking and other listed concerns. Please accept our sincere apology for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Natarsha,I am pleased to have had you as our guest at our RED ROOF INN AND SUITES STATESBORO - UNIVERSITY. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Marcos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES STATESBORO - UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello James,I sincerely apologize that your stay at our Red Roof Inn & Suites Statesboro University didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Keonna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES STATESBORO - UNIVERSITY and we received your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Courtney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES STATESBORO - UNIVERSITY and we received your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello CJ, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES STATESBORO - UNIVERSITY and we received your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 juin 2024 sur Hotels
Didn’t get reserved room even when we noticed about our late arrival. Took lot of time to give us room. Room was less than average. No maintenance.
Commentaires de Gestion de l’hôtel
16 juin 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN AND SUITES STATESBORO - UNIVERSITY. I am sorry your experience did not meet your expectations, prompting your 2/10 score. You expressed that you did not get the room you reserved and the room you were given was less than average with no maintenance resulting in your experience being hindered. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thanks for sharing your observation and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
