Avis Luxury Eaglepointe Townhome - #1032

Thanks for the response Laurel. We appreciate the feedback and will be looking into the items you brought to our attention. We are happy to hear that you enjoyed yourselves on your ski trip, and are so glad that you found our assistance helpful. Please reach out to us for your next Steamboat vacation so we can help you find the perfect property to fit your needs. Cheers!

Thank you for sharing your feedback, Marty. This complex is known to be extremely particular about their parking rules and regulations, which is why we are transparent and explain this information within the website description. The parking isn't monitored by the neighbors, but the actual complex and HOA board. As our experience has shown, this information, along with check-in instructions, are not always read through thoroughly, and these restrictions can be overlooked. We provided the signage throughout the property as a friendly reminder of the parking expectations at this unit. Unfortunately, when these are not followed, the HOA contacts us to let us know of the illegal parking arrangements. We do not wish to bother our guests on their Nomadness getaways; however, to avoid fines to you and to the homeowner, it is in everyone's best interest that we notify our guests of their situation immediately. We are so glad to hear you enjoyed the property and, should you choose to visit again, you'll understand the reasoning behind the parking signage posted throughout the unit. Cheers, The Nomadness Team

Robert, I'm so glad you enjoyed your stay. This unit in particular has a wonderful layout perfect for a family ski vacation. You can truly live like a local, which is what this neighborhood is built for. That being said, we want to make sure that our guests are abiding by the strict parking rules so that everyone can fit their vehicles properly, especially on big snow days like we have been getting this winter. This is why we meet the guests in person so that there is no confusion. I hope that we can have the pleasure of hosting you and your family in the future. Cheers, Chris

Hi Kim, We are so glad you enjoyed your stay, traveling with eight adults is not always easy! Thank you for taking the time to leave this review and we are so glad our staff could be of service during your stay. Cheers, The Nomadness Team

Hello Frank, We have discussed your stay outside the VRBO platform and are sorry to feel you had to report your experience, as such. In regard to the parking phone call, we have clearly stated both in the check-in instructions and welcome book the parking regulations and restrictions for the complex. In addition, we have these posted throughout the property as a reminder. We have these so our guests clearly know where to park during their visit. Since this complex enforces their parking regulations, we figured an early phone call requesting you relocate your vehicle was a better alternative to your car being towed. We received 2 reports from your party regarding the carbon monoxide detectors going off, at which time we sent our on-call staff to check the alarms and change batteries as needed. The first call coincided with your call to the local fire department, at which time all parties found no evidence of carbon monoxide inside the unit. Our team still went around the unit and changed the batteries in these mechanisms, as a precautionary measure to avoid alarms going off due to low batteries. We were called back the following night with the same issue and sent a team member to the property once again for assistance. We sent our team back that evening and during their hour-long visit, reported no alarms beeping. Our maintenance team is available 24 hours a day and we could have sent additional team members to address this NOT in the late evening hours, had it been reported a second time before nightfall. When we received your request for a full refund of your stay, we carefully reviewed all the issues and the experience you had. You advised our team to get the records from the Steamboat Springs fire department regarding their 2 visits. To fully comprehend the issues, we did receive the reports from the fire department, noting that 1 – only one call was made on the first night, not 2 calls on 2 different nights and 2 – the party appeared to be intoxicated. Based on the above and our team being dispatched to remedy the situation, we were unable to grant a full refund, as was requested. We do understand your frustrations with this decision but, do understand, this was made after a thorough inspection was completed. Cheers, The Nomadness Team

Hello Shannon, We are excited to know you enjoyed your stay and appreciate your feedback regarding the pots and pans. We will be alerting the homeowner of this and investigate this further, so it will not be an issue moving forward. Cheers, The Nomadness Team

Thank you, Kyle! We appreciate your honest feedback and have already begun taking measures to ensure your experience is not repeated. We have switched housekeepers at this property and reviewed our arrival inspection procedures with the ground's crew. We feel the above steps will help eliminate these issues moving forward and hope we have the opportunity to prove this to you in the future. Cheers, The Nomadness Team

Thanks, Connie. Come back soon! Cheers, The Nomadness Team