Ratings based on 989 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 30, 2024
Comment from Hotel Management
Dec. 30, 2024 by Michelle, Hotel Management
Thank you for the perfect rating. We are delighted that we exceeded your expectations. We hope to see you again soon! Happy New year!
by A traveller
Posted Nov. 11, 2024
Everything was great!
Comment from Hotel Management
Nov. 12, 2024 by sashank, Hotel Management
Thank you for choosing to stay with us during your visit to sterling. We do appreciate your business and your loyalty to Best Western chain. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you
by A traveller from NEWTOWN
Posted Nov. 4, 2024
Leaky door in room, you can tell this was a motel before being "renovated". Acceptable for a short business trip.
Comment from Hotel Management
Nov. 5, 2024 by sashank, Hotel Management
Thank you for choosing to stay with us during your visit to sterling. We do appreciate your business and your loyalty to Best Western chain. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you
by A traveller
Mixed
Posted Oct. 23, 2024 on HotelsRoom was ok. Beds and bathroom were clean. The little dining table, oddly crammed into the room, had dried evidence of young children having dined there at some point. Also, I specifically reserved and paid for a king size bed, but there were none when we checked in, so we were assigned a room with two double beds. If you arrive very late, there are no options for dining or drinking.
Comment from Hotel Management
Oct. 23, 2024 by Sashank, Hotel Management
Thank you for choosing your stay with us during your visit to sterling. We do appreciate your business and loyalty towards us our chain. We do apologize for any inconvenience that you have gone through during your stay with us. We pride ourselves in taking care of our guests, and unfortunately, we drop the ball and failed to deliver. We will use this feedback to make sure that it doesn't happen again.We hope that you will give us another chance to serve you and provide superior service.Thank you
by A traveller from California
Posted Oct. 23, 2024 on Expedia
Very helpful staff. Wish they had elevators.
Comment from Hotel Management
Oct. 23, 2024 by sashank, Hotel Management
Thank you for choosing to stay with us during your visit to sterling. We do appreciate your business and your loyalty to Best Western chain. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you
by A traveller
Posted Oct. 21, 2024 on Hotels
Comment from Hotel Management
Oct. 21, 2024 by Sashank, Hotel Management
Thank you for choosing your stay with us during your visit to sterling. We do appreciate your business and loyalty towards us our chain. We do apologize for any inconvenience that you have gone through during your stay with us. We pride ourselves in cleanliness of our guest room, and unfortunately, we drop the ball and failed to deliver. We will use this feedback to make sure that it doesn't happen again. hope that you will give us another chance to serve you and provide superior service.Thank you
by A traveller
Posted Oct. 21, 2024 on Expedia
I stayed one night only. Receptionists need to have smile on their faces. Seems either overworked or no professionalism amazingly both shift people act same. Their main question was that if I am leaving by 12 or not. I was given the elderly standing shower room without asking or notifying me. Water was coming out of shower area and flooding the bath room floor. I think they know but don’t want to improve.
Breakfast is ok, meeting industry standards. Property is not close to restaurants. One restaurant is in another hotel lobby and food was pricey.
Good beds and sheet. No bugs or stain I noted.
They should consider giving one water bottle at arrival. Lobby coffee is not monitored.
Coffee was cold around 6 pm. Not made a new pot even I notified it. Libby bathroom was clean.
There is a sign for ugliness of the property but seems ok to stay.
I did not see any safety issue as I walked around 9:00 pm or later. No tobacco or marijuana smell in lobby or around.
They do not have shuttle service to DCA.
Comment from Hotel Management
Oct. 21, 2024 by Sashank, Hotel Management
Thank you for choosing your stay with us during your visit to sterling. We do appreciate your business and loyalty towards us our chain. We do apologize for any inconvenience that you have gone through during your stay with us. We pride ourselves in taking care of our guests, and unfortunately, we drop the ball and failed to deliver. We will use this feedback to make sure that it doesn't happen again. hope that you will give us another chance to serve you and provide superior service.Thank you
by A traveller
Posted Oct. 20, 2024 on Expedia
Hotel is older and not what I was expecting. All rooms are accessible from the outside. Room smelled of cigarette smoke but was otherwise clean. Furnishings were older but in generally good repair. Hotel is in what appears to be an industrial area but seemed quiet and relatively safe. Exterior is poorly lit and I would not feel safe visiting alone.
Comment from Hotel Management
Oct. 21, 2024 by Sashank, Hotel Management
Thank you for choosing your stay with us during your visit to sterling. We do appreciate your business and loyalty towards us our chain.We do apologize for any inconvenience that you have gone through during your stay with us. We pride ourselves in cleanliness of our guest room, and unfortunately, we drop the ball and failed to deliver. We will use this feedback to make sure that it doesn't happen again.We hope that you will give us another chance to serve you and provide superior service.Thank you
by A traveller
Posted Oct. 19, 2024 on Expedia
Great airport stopover with transfer and breakfast
Comment from Hotel Management
Oct. 20, 2024 by sashank, Hotel Management
Thank you for choosing to stay with us during your visit to sterling. We do appreciate your business and your loyalty to Best Western chain. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you
by A traveller
Posted Oct. 19, 2024 on Expedia
Comment from Hotel Management
Oct. 20, 2024 by sashank, Hotel Management
Thank you for choosing to stay with us during your visit to sterling. We do appreciate your business and your loyalty to Best Western chain. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you
