Note fondée sur 262 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Arlington Heights
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Steve, It is wonderful to know you enjoyed everything about your visit and that we exceeded your expectations. We strive to provide everything needed for the perfectgetaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Kind RegardGeneral Manager
par un voyageur
DON’T STAY HERE
Publié le 25 août 2024 sur HotelsThis hotel is horrible. Will NEVER stay here again. Pool was closed (has been for months or years but still advertised having a pool) and we specifically got a hotel for the pool. Room smelled horrible, like something toxic, making me dizzy. Switched to a different room that was so over-doused with cleaning deodorizers. Mold in the shower. Areas not vacuumed and cleaned. A/C sounded like running water in it the whole time we were there, maybe why it smelled damp mildew in there. Lobby had no A/C, super hot in there. No employees there, only someone working remote and talking to you through a kiosk. Other guests there looked questionable and seemed to live there.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Anonymous,Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we trulyregret that this was not your experience. Your comments have been shared with our team so we can ensure this is not repeated. We hope you will give us another chanceto provide you with the hospitality you deserve. Thank you again for your feedbackKind RegardGeneral Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
Did not like the kiosk checkin. Sower was janky. The door card reader was exposed in the room. Extra lock was missing. Lots of weekly renters. Pool was closed. Will never stay here again.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Jeffrey,We are sorry we did not meet your expectations during your stay. Please accept our sincere apologies for the issues you experienced with [list here]. We will addressthese appropriately, and we are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providingexcellent service and accommodations.Kind RegardGeneral Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The staff was amazing, very friendly and helpful. The hotel is in the middle of the renovation so there was dust and such, but over all the rooms were nice and clean, and I recommend this over some of the more pricey places.
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Dear Dana ,It was such a joy to host your recent visit to wisconsin. We enjoyed reading yourcomments about [our property and the wonderful service you received from ourstaff]. We hope you will choose to stay with us again the next time your travel bringsyou to our area.Kind Regard General Manager
par un voyageur de Sun Prairie
Publié le 31 juill. 2024 sur Expedia
If i could give negative stars, i would. It smells, there is no working pool, it was unsafe, there is no breakfast. We didnt even stay the night it was so horrible. Not as advertised
Commentaires de Gestion de l’hôtel
31 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Stacy, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.We are sorry we did not meet your expectations during your stay. Please accept our sincere apologies for the issues you experienced with Pool and Breakfast. We will addressthese appropriately, and we are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providingexcellent service and accommodationsKind Regards,General Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
No one at check out. Done virtually--nothing personal. Room smelled like paint, air was not good in room. We'll
go back to LaQuinta Inn across the street.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Cheryl , Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we trulyregret that this was not your experience. Your comments have been shared with our team so we can ensure this is not repeated. We hope you will give us another chanceto provide you with the hospitality you deserve. Thank you again for your feedbackKind RegardGeneral Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Rooms were very clean but hallways were dirty and smelled of moth balls and whatever people were cooking in their rooms. Exterior of building needs updated and fixed.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Nicholas , We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping ouraccommodations clean and well maintained as we take notes for future plans. Thank you again for your valuable feedback, and we hope to welcome you back soonKind RegardGeneral Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Pool wasn’t working and the that was the main reason I booked. Check in was strange with a woman at the front desk but she was there to assist with a kiosk check in stand with a lady on the kiosk. Took forever to get an okay for a refund with the main reason for my stay being use of a pool that was shut down.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Sabrina , We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations orinconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providingKind RegardGeneral Manager
par un voyageur
Owners cutting corners to save cash
Publié le 24 juill. 2024 sur HotelsThere is no front desk person. They use a kiosk to check in but the credit card scanner was not working so I had to LOUDLY read my credit card number, expiration while standing in the lobby. At one point another guest was trying to check in and the kiosk person was absent— and there is no way to contact anyone. Just had to stand and wait.
There is not one drop of coffee in the hotel, room or lobby. Had to walk next door to a restaurant one day and had to drive to the gas station the next day.
And the pool and hot tub were both not open. Had I known that would be the case I would not have booked there.
The owners are clearly trying to save money and it dramatically impacts the customer service aspect of their business.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par General manager, Gestion de l’hôtel
Dear Rebecca, On behalf of our entire team, we are very sorry for not meeting your expectations. We always want to make every effort to provide a flawless stay; so, we are sorry that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with thesuperior hospitality we strive to give every guest.Kind RegardGeneral manager
