Note fondée sur 362 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Madaline,Thank you for choosing to stay at our RED ROOF INN ATLANTA SOUTHEAST. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The front desk staff were horrible and rude and caused unnecessary problems gave me the wrong room we're very hateful advertisement outside pool opened and didn't even have water in it rooms were supposed to be one price and they were not they were higher price vending machines do not work correctly took money will never come back to this Red roof inn
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. You expressed that the issues you faced with the vending machines, the poor customer service you received from the front desk staff, the lack of water and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. We appreciate you sharing your feedback, and our Red Roof team will use this as a learning opportunity as we strive to continuously improve the quality of our services. Thank you again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Sophia. The staff and I at the Red Roof Inn Atlanta Southeast were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Great place to stay. Not too expensive. Bathrooms are really small. Clean.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Dominique,Thank you for taking the time to write a review of your stay at the RED ROOF INN ATLANTA SOUTHEAST. I am happy you found our hotel to be a great place to stay and was pleased with our affordable rates along with our clean facility. However, you indicated that the bathroom size was not to your liking which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur de Avalon
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Sandra. The staff and I at the Red Roof Inn Atlanta Southeast were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Very bad hotel
Publié le 5 août 2024 sur HotelsHorrible hotel, smells really bad smoke everywhere. Stains of poop on sheets and broken pool. Low maintenance and poor cleaniness . Doesn’t even worth one star. Having 6.6 rating is very misleading
Commentaires de Gestion de l’hôtel
6 août 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Sophia, Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the pool that you described, the foul odor you described along with the other concerns mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Expedia
Staff keep knocking at the door
Commentaires de Gestion de l’hôtel
3 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Ronetta,Thank you for your review following your stay at Red Roof Inn Atlanta Southeast. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the staff knocking at the door hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Bed bug
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Hyungsuk, Thank you for leaving your feedback after your experience at RED ROOF INN ATLANTA SOUTHEAST. Regarding the insects you mentioned, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Nice people and fit the need for a room in a crunch.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA SOUTHEAST. You mentioned the staff was nice and your room fit the need. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Erica,We at the RED ROOF INN ATLANTA SOUTHEAST are disappointed to have earned your poor scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
