Note fondée sur 366 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not ideal
Publié le 11 oct. 2024 sur HotelsOdor, dirty everything bathroom floor needed to clean hair comforters both had dog hair furniture was not clean tv did not work until desk person fixed it. Overall not ideal but no choice due to being evacuated by hurricane in Tampa Florida area
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Patrick,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta Southeast. An unclean bathroom floor, a faulty TV, along with the other mentioned issues, isn't the level of service Red Roof stands for and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Don't waste your money i seen 4 roaches, holes in the bathroom door. Not to mention the unsafe power strip in the floor to turn on the jets on for the whirlpool. Dog crap in the parking lot. I have pictures i just got to figure out how to post them.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Chris,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTHEAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the holes in the bathroom door, and the other highlighted issues. As per policy, we advise our pet owners to be considerate and clean up after your pet, however, it seems like this is not being honored. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. In the future, should you stay with us again, please continue to contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur de Venice
Publié le 6 oct. 2024 sur Expedia
Pics on the website are very misleading. Musky smell, a very outdated room, light plugs fell out of the sockets, bed was ok. The bathtub is old and chipped enamel, roach on the wall, the towels felt damp, door to the BR was porous from moisture.
The only thing I liked was no carpet in the room.
Never again!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Clifton,I appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta Southeast. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor, the insects you reported and other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Was traveling to Florida and stopped to stay the night I had to get two rooms because of the number of people that were traveling with me. I noticed shortly after getting into the room cockroaches crawling around so I went next door to the other room and the same issue. I told the person at the front desk that I will not be staying here and I would like a refund and they said I would have to contact hotels.com so I'm not even sure if I even will get a refund but I wouldn't reserve a place here and I'm having second thoughts about using hotel.com again because I've heard nothing about my refund after contacting them a week ago
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Carolyn,It's saddening to read your feedback following your stay at the Red Roof Inn Atlanta Southeast. Hearing your stay fell short of your expectations due to the insects you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We sincerely apologize for the inconvenience you experienced regarding the refund issue at one of our franchised locations. Unfortunately, our team does not have the authority to manage billing disputes directly. However, we have made an internal note in our system to reflect your feedback. We encourage you to continue to contact the property directly to discuss the matter further and seek a resolution. Please let us know if there's anything else we can assist you with.Red Roof extends a sincere apology. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Madaline,Thank you for choosing to stay at our RED ROOF INN ATLANTA SOUTHEAST. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The front desk staff were horrible and rude and caused unnecessary problems gave me the wrong room we're very hateful advertisement outside pool opened and didn't even have water in it rooms were supposed to be one price and they were not they were higher price vending machines do not work correctly took money will never come back to this Red roof inn
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. You expressed that the issues you faced with the vending machines, the poor customer service you received from the front desk staff, the lack of water and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. We appreciate you sharing your feedback, and our Red Roof team will use this as a learning opportunity as we strive to continuously improve the quality of our services. Thank you again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Sophia. The staff and I at the Red Roof Inn Atlanta Southeast were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Great place to stay. Not too expensive. Bathrooms are really small. Clean.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Dominique,Thank you for taking the time to write a review of your stay at the RED ROOF INN ATLANTA SOUTHEAST. I am happy you found our hotel to be a great place to stay and was pleased with our affordable rates along with our clean facility. However, you indicated that the bathroom size was not to your liking which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur de Avalon
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Sandra. The staff and I at the Red Roof Inn Atlanta Southeast were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Very bad hotel
Publié le 5 août 2024 sur HotelsHorrible hotel, smells really bad smoke everywhere. Stains of poop on sheets and broken pool. Low maintenance and poor cleaniness . Doesn’t even worth one star. Having 6.6 rating is very misleading
Commentaires de Gestion de l’hôtel
6 août 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Sophia, Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the pool that you described, the foul odor you described along with the other concerns mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
